What are the responsibilities and job description for the Administrative Assistant, Business Intelligence position at Visit Buffalo Niagara?
STATUS: Full-time (Non-Exempt Position)
REPORTS TO: Senior Director, Business Intelligence
JOB SUMMARY:
The Administrative Assistant, Business Intelligence will play a crucial role in providing support to our research initiatives, data collection, analysis, and reporting efforts.
DUTIES AND RESPONSIBILITIES:
CRM System Support
- Continuous updating and maintenance of the system, ensuring completeness and accuracy.
- Provide technical support to CRM users, communicating process changes and troubleshooting issues.
- Track staff completion of CRM Training certifications.
- Assist in integrating data with other platforms to enhance overall business intelligence.
- Aid in implementing system upgrades and enhancements, ensuring smooth transitions and minimal disruptions.
- Train industry partners in the extranet portion of the CRM to ensure effective utilization and data accuracy.
Data Collection
- Assist in collecting data through various methods and sources.
- Maintain accurate records of data sources and ensure data integrity.
- Contribute to the preparation of monthly reports for Sales, Marketing, and Destination Experience teams.
- Conduct research to support the exploration and implementation of AI applications within the organization.
- Collaborate with cross-functional teams to align data collection efforts with organizational goals.
Administrative Tasks
- Provide proactive support by coordinating meetings, tracking project timelines, and ensuring research resources are effectively utilized to facilitate smooth operations.
- Maintain project calendars and assist with documentation and follow-up on key initiatives.
- Take on additional responsibilities as needed to adapt to evolving departmental and organizational priorities and support team objectives.
EDUCATION & EXPERIENCE
- Minimum Associates Degree and/or 3-5 years of related experience.
KEY SKILLS AND KNOWLEDGE
- Basic understanding of administrative processes and procedures.
- Proficiency in Microsoft Office Suite.
- Attention to detail and accuracy in work.
- Strong analytical and critical thinking skills to evaluate data and support strategic decision-making.
- Time Management and Organizational skills.
- Willingness and ability to learn new skills and adapt to evolving requirements.
- Effective communication and interpersonal skills.
- Continuous improvement mindset to enhance effectiveness and efficiency in the role.
- Previous experience in CRM maintenance or a related role is a plus.
OTHER:
- Hybrid work schedule – 3 days in office / 2 days remote; hybrid schedule is subject to change in the future.
- Physical demands of the job include, but are not limited to, sitting, bending and lifting up to 35 pounds.
- Some local travel may be required. Must have a valid driver’s license, current automobile insurance and own or have access to an automobile.
- Position may require evening and/or weekend work.
Job Type: Full-time
Pay: $21.50 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Ability to Commute:
- Buffalo, NY 14203 (Required)
Work Location: Hybrid remote in Buffalo, NY 14203
Salary : $22