Guest Services Specialist

Visit Madison Indiana is seeking Guests Services staff to activate a personal presence at the Main Street Station satellite Visitor’s Center. Guest Services staff supports Visit Madison’s role of destination marketing and visitor services by providing a welcoming presence and helpful information about the community, as well as acting as a gift shop sales attendant.

Key Expectations & Responsibilities:

• The Guest Services Staff top priority is to provide positive experiences for Jefferson County and Madison visitors and residents and encourages extended or repeat visitation.

• Serves as an effective role model in action and word for the Visit Madison mission. Represents a positive, enthusiastic, and professional manner and maintains an appropriate public image.

• Remains up to date on best practices and current events on Madison’s calendar.

• Communicates effectively; able to work well with people of diverse backgrounds and cultures.

• Greet visitors and help them find information. Determine visitor interests and suggest suitable attractions, dining, lodging, and shopping to create a superb experience and to increase visitor spending and room nights.

• Maintain inventory and organize brochures and printed materials to ensure we have ample supply available to visitors while maintaining a neatly organized display area.

• Act as a cashier for gift shop items and keep gift shop stock organized and presentable.

• Maintain general cleanliness of the visitor center by performing light custodial duties.

• Actively collect visitor contact information to be used in marketing efforts. Enter data in spreadsheet.

Desired Skills and Experience:

• Excellent interpersonal, verbal, storytelling and written communication skills

• A friendly, engaging personality who is able to listen first and provide recommendations for visitors based on their preferences.

• In-depth working knowledge of Madison and Jefferson County, Indiana, regional visitor attributes, programs, and services, as well as of hotels, restaurants, attractions, and local history.

• General knowledge of office equipment, including: Email, Microsoft Office (Word, Outlook, Excel), and internet browser programs

• Ability to give directions using map (both physical and Google Maps)

• Must be fluent in English

• Ability to work unsupervised

• Ability to work weekends and holidays as required

• Use website searches and social media platforms to assist customers

• Cashier/Point of Sale (POS) system experience a plus

The above is intended to describe the general content for the performance of this position. It is not to be construed as an exhaustive statement of responsibilities and duties. Join us in bringing Madison’s history and charm to life!

How to Apply:

Applications accepted on rolling basis and available on really.com or drop off a resume at Visitor’s Center (601 W 1st Street).

Job Types: Part-time, Seasonal

Pay: $10.00 - $12.00 per hour

Expected hours: 5 – 25 per week

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Ability to Commute:

• Madison, IN 47250 (Required)

Work Location: In person

Salary : $10 - $12