Care Coordinator

Job Description

Job Description

Visiting Angels is looking for a Care Coordinator to join our team. The Care Coordinator is responsible for coordinating services between clients and caregivers, implementing schedules, ensuring adequate staffing and maintaining continuity of care to best meet the needs of the clients.

Principal Accountabilities and Essential Functions :

The Care Coordinator has accountability for the following functions / tasks :

• Using judgement and discretion, effectively schedule caregiving staff, coordinate client services and manage caseload. Schedule appropriate caregiving staff, based on competency and availability, to provide quality care to clients.
• Maintain computer schedules and ensure real time entry of scheduling and care related information for clients and caregivers.
• Communicate clearly with clients and caregivers regarding day-to-day scheduling changes.
• Enter and maintain client and caregiver information into the scheduling software system.
• Monitor telephony logs on a daily basis, making appropriate corrections to the system to facilitate accurate processing of payroll and billing.
• Regularly update the direct supervisor about open shifts after making an exhaustive effort to staff the shifts.
• Generate timely reports on filled versus unfilled client hours for direct supervisor. Monitor case metrics, i.e.) gross margin, overtime and unfilled hours.
• Communicate and reinforce Visiting Angels' policies and procedures. Maintain knowledge of and follow / enforce Visiting Angels and state / contract regulations.
• Document all pertinent situations and interactions with clients, families and referral sources to ensure coordination and continuity of care.
• Together with entire staff, answer phones, greet visitors and generate correspondence as necessary to meet client, caregiver and office needs.
• Participate in 90-day, annual evaluations and performance improvement plans for the caregiver team.
• Maintain positive relationships with clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources.
• Respond to emergency situations professionally and calmly.
• Maintain a high level of professionalism and demeanor.
• Practice good time management, problem solving, follow instructions and complete work assignments.
• Maintain absolute confidentiality of all information pertaining to clients, including client's families and other employees.
• Make timely, well-informed and appropriate decisions by examining all the relevant and available facts; explore alternatives and commit to action.
• Support change and communicate about it positively with employees.
• Demonstrate self-motivation, self-direction, organizational skills, flexibility and the ability to coordinate multiple tasks simultaneously.
• Ability to communicate effectively with co-workers, leadership team, supervisors, clients and family, ability to listen without imposing personal values or beliefs.
• Engage in constructive problem solving and the exploration of new ideas.
• Build and maintain strong relationships with clients, client's family members and caregivers through frequent communication and addressing concerns promptly.
• Strictly comply with all laws, rules and regulations.
• Work independently and proactively with minimal direction and / or supervision.
• Generate goodwill for the business with clients, their family members and other referral sources.
• Provide timely and effective feedback to the management.
• Maintain regular and predictable attendance.
• Present a well-groomed image that reflects the professionalism of the business.
• Plan, organize, prioritize, delegate and accurately complete work activities within deadlines with managing interruptions.
• Work independently and proactively with minimal direction and / or supervision.
• Generate goodwill for the business with clients, their family members and other referral sources. Demonstrate a strong commitment to client service excellence.

Required Job Knowledge and Skills :

Physical / Environmental Demands :

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