What are the responsibilities and job description for the Client Care Coordinator position at Visiting Angels Columbus West?
Want to make a difference every day? Like to solve puzzles? Have excellent Customer service abilities?
Join Visiting Angels Columbus West, an award winning Home Care Company, as a Client Care Coordinator! We are searching for an additional Client Care Coordinator to work with our clients to provide quality home care services. This is a challenging but rewarding opportunity for someone who wants to feel like they are making a difference in the life of seniors in Central Ohio by matching caregiver skills/talents with client needs. Must be able to multi task at a high level and be able to "fit" and change schedules together as needed.
- Schedule caregivers to meet client scheduling and care needs
- Conduct regularly scheduled follow up telephone calls and home visits with clients to ensure high satisfaction
- Counsel caregivers to meet client and company expectations
- Recognize and reward good job performance and promote caregiver recognition
- Maintain detailed documentation on all scheduling changes and corrections
- Develop and maintain positive relationships with clients, their families, and caregivers
- Occasional paid on call responsibilities
We Offer:
- Life /work balance
- Excellent pay with bonuses
- Health and Wellness Insurance
- Paid time off
- 401K
- Free AAA membership with roadside assistance after 90 days
- M- F work schedule
- Supportive fun work environment
- Experienced, tenured co workers
To be considered:
- Prior experience scheduling multiple employees and clients (Home Care scheduling preferred)
- Ability to listen and communicate clearly fluently and diplomatically
- Route Efficiency
- Creative thinking
- Ability to do caregiver phone screening
- Willing to do On Call
- Able to remain flexible, resilient, calm and maintain a sense of humor in all situations
- Work independently and proactively with minimum direction or supervision
- Proficient with Microsoft Office, scheduling systems and other healthcare industry related software
- Pass a thorough background screening and have excellent employment references
