What are the responsibilities and job description for the Home Care Scheduler position at Visiting Angels Home Care?
We are hiring a scheduler for our busy Toledo office. Join a team that works together and has a great corporate culture. The scheduler is responsible for assisting with the coordination of services between clients and caregivers, for the implementation of schedules, adequate staffing and continuity of care to best meet the needs of the clients. Scheduling experience is required, preferably in a health care setting.
PRINCIPAL ACCOUNTABILITIES INCLUDE:
- Schedule caregiver team for hours of service on new clients and open hours/shifts on existing cases. Provide consistency in caregiver scheduling with clients.
- Maintain computer schedules and ensure timely data entry for clients and caregivers.
- Contact clients and caregivers regarding day-to-day scheduling changes.
- Enter and maintains client and caregiver information in the database.
- Provide regular updates to the direct supervisor on any open shifts after an exhaustive effort has been made to staff the shifts.
- Provide timely reporting to direct supervisor on caregiver supply and demand.
- Communicate and reinforce Visiting Angels’ policies and procedures.
- Perform general office duties including but not limited to word processing, filing, reception and telephone services.
- Maintain positive relationships with all clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources.
- Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families.
- Demonstrate dependability and reliability.
- Maintain professionalism, provides support and encouragement to the caregiver team.
- On-call evenings and weekends, as directed. Keep on-call materials current with client information, instructions and directions, current roster of care and roster of active direct care staff.
- Perform other functions as deemed appropriate by the management team.
- SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED
- :
- High school diploma and two years of experience in an office setting, preferably in private duty homecare.
- Demonstrate proficiency with Microsoft Office (Word, Excel) applications, scheduling systems and other health care industry related software.
- Ability to listen and communicate clearly, fluently and diplomatically orally and in writing.
- Ability to remain flexible, resilient, calm and maintain a sense of humor; and present a well-groomed professional image.
- Ability to plan, organize, prioritize and accurately follow through in work activities with time constraints and interruptions to meet deadlines, as well as work independently with a minimum amount of direction and/or supervision.
- Demonstrate a strong commitment to client service excellence.
- Scheduling experience is required, preferably in a health care setting.
- We currently offer a medical indemnity plan and AFLAC benefits. This position also comes with quarterly revenue sharing.
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Referral program
Medical Specialty:
- Home Health
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
Experience:
- Scheduling: 2 years (Preferred)
License/Certification:
- Driver's License (Preferred)
- auto insurance (Preferred)
Ability to Commute:
- Toledo, OH 43617 (Preferred)
Work Location: In person
Salary : $19