What are the responsibilities and job description for the Home Care Scheduler position at Visiting Angels of West Springfield?
We are currently looking to hire two (2) part-time Home Care Schedulers to join our administrative staff team in West Springfield, MA!
Visiting Angels of West Springfield is a leading home care agency in Hampden County, Massachusetts. We provide non-medical home care services to seniors, veterans, and disabled adults in and around the greater Springfield and Westfield areas. We’ve been locally owned and operated by our president, Michele Anstett, since 1999. After 25 years of operating in the lower Pioneer Valley, we have provided home aids to thousands of seniors in the area.
Job Title: Home Care Scheduling Coordinator (2 positions available)
Shifts: Monday - Friday (1) 8:30-12:30pm (2) 12:00-4:00pm
Part-Time: 20 hours/week
Duties:
- Schedule new and current employees around client needs
- Communicate and operate effectively within office team to fill client schedules and support in hiring process
- Provide daily inquiry status reports
- Fill open shifts in job scheduler
- Have appropriate phone etiquette and be comfortable answering frequent phone calls
- Monitor employee and client documented events
- Work with HR and training specialist to hire, train, and orient new employees
- Help new employees to understand and confirm duties and responsibilities
- Handle conflicts with clients and/or employees
- Work as a team member!
Job Requirements:
- 2 years of experience in home care scheduling, coordinating, or a similar role (administration, scheduling, etc.)
- Works well in a team environment
- Problem-solving and decision-making skills
- Impressive written and verbal communication skills
- Empathic and interpersonal skills
- Able to handle multiple employee and client schedules as well as new employees and clients as they come
- Highly organized and detail-oriented
