Assistant Director

Job Description

Job Description

POSITION PURPOSE : The Assistant Director is responsible for overseeing home care operations and ensuring the delivery of compassionate high-quality care. Responsibilities include staff management, compliance, business development and financial oversight. The Director / Administrator ensures the effective and efficient use of resources to maintain high-quality care and customer satisfaction. The Director reports to : Insert Title .

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS :

The Director / Administrator has supervisory and management accountability for the following functions / tasks.

• Maximize resources and utilizing Key Performance Indicators (KPIs) to measure and manage progress.
• Ensure consistent delivery of personalized, compassionate, appropriate care that meets the individual needs of the clients.
• Uphold high-quality provider standards through consistent delivery of high-quality care and exceptional customer service.
• Ensure regulatory compliance, including licensure, certification, accreditation, and adherence to Federal, State and local laws.
• Manage expenditures and the annual budget.
• Recruit, hire, supervise, counsel staff and conduct annual performance evaluations.
• Provide staff direction through general meetings, outlining clear expectations and accountabilities.
• Develop relationships with vendors and the business community.
• Prepare managerial reports according to required timelines.
• Respond to on-call evening and weekend demands as required.
• Ensure on-call policies and procedures are current and effective.
• Monitor and assess the delivery of care to the client population using tools such as satisfaction surveys and visits where applicable.
• Recruit, manage and train staff to ensure performance standards. Develop and maintain programs that support retention and development of the home care team and drive continuous improvement in care delivery.
• Identify opportunities for business development through community outreach, partnerships, and marketing to referral sources.
• Ensure the performance of the business through effective financial management that optimizes revenue and control costs.
• Build and maintain strong relationships with client families and caregivers through frequent communication and addressing concerns promptly.
• Respond to emergency situations professionally and calmly.
• Maintain a high level of professionalism and demeanor.
• Practice good time management, problem solving, follow instructions and complete work assignments.
• Maintain absolute confidentiality of all information pertaining to clients, including clients families and other employees.
• Make timely, well-informed and appropriate decisions by examining all the relevant and available facts; explore alternatives and commit to action.
• Support change and communicate about it positively with employees.
• Demonstrate self-motivation, self-direction, organizational skills, flexibility and the ability to coordinate multiple tasks simultaneously.
• Ability to communicate effectively with co-workers, leadership team, supervisors, clients and family, ability to listen without imposing personal values or beliefs.
• Engage in constructive problem solving and the exploration of new ideas.
• Build and maintain strong relationships with clients, clients family members and caregivers through frequent communication and addressing concerns promptly.
• Strictly comply with all laws, rules and regulations.
• Work independently and proactively with minimal direction and / or supervision.
• Generate goodwill for the business with clients, their family members and other referral sources.
• Provide timely and effective feedback to the management.
• Maintain regular and predictable attendance.
• Present a well-groomed image that reflects the professionalism of the business.
• Plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.
• Work independently and proactively with minimal direction and / or supervision.
• Generate goodwill for the business with clients, their family members and other referral sources. Demonstrate a strong commitment to client service excellence.
• Practice excellent conceptual thinking skills with the capacity to analyze complex issues that are sensitive in nature. Effective conflict resolution and solution implementation.

QUALIFICATIONS, REQUIRED JOB KNOWLEDGE AND SKILLS :

• Four-year degree in Business Administration preferred, or a two-year degree in Business Administration or a related field.
• Five years of experience in positions of increasing responsibility, preferably in the home care industry.
• Successfully complete all and ongoing compliance with licensing, certification, continuing education, background checks, drug and alcohol testing, Office of Inspector General (OIG) screening, and health assessments / other assessments as may be required under federal, state, or local law or per employer policy.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook) applications, scheduling systems and other industry-related software.
• Excellent conceptual thinking skills with the capacity to analyze complex issues that are sensitive in nature. Effective conflict resolution and solution implementation.
• Ability to listen and communicate clearly, fluently, diplomatically both orally and in writing.
• Valid licensed driver with reliable transportation.
• Valid state required proof of insurance.

PHYSICAL / ENVIRONMENTAL DEMANDS :

• Must be able to lift, push or pull items weighing up to 10 lbs.
• Must be able to perform tasks that involve a combination of sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.
• Must be able to see and hear or use prosthetics that enable these senses to function adequately to meet the requirements of this position.