Care Coordinator

Job Overview
We are seeking a dedicated, organized, and driven Care Coordinator to join our team. The ideal candidate will play a crucial role in managing client care and retention and caregiver retention; ensure efficient operations within our homecare office and provide clerical and management support to the leadership team. This position requires excellent communication skills, attention to detail, critical thinking skills and the ability to work graciously and collaboratively with leadership, clients, caregivers, and the community. Opportunities for career advancement are possible.

Schedule

Monday, Tuesday, Wednesday, and Friday 9a-5p; Thursday 1p-5p including on-call rotation, one day per week and on weekend.

Duties

• Maintain accurate records and ensure compliance with HIPAA regulations.
• Answer phone calls professionally, providing information and assistance as needed.
• Utilize software for record management including call log, change requests, entering client data, and monitoring case metrics.
• Assist with office support to leadership team, includes assistance with HR functions such as hiring/recruiting/orientation.
• Collaborate with caregiving staff to increase client and caregiver retention.
• Provide clerical support as needed, including filing, copying, faxing, scanning, and printing.
• Professional communication with caregiving staff, clients, and leadership team in a gracious, factual manner.
• Communicate and reinforce policies and procedures.
• Maintain facility cleanliness and replenish inventory.
• Close office at the end of the day.
• May include participation in special promotional events outside of normal hours.
• May include use of company vehicle for errands, when needed.

Qualifications

• Prior proven experience in an administration role of at least one year is required.
• Strong clerical skills with meticulous attention to detail and accuracy.
• Excellent phone etiquette and interpersonal communication skills.
• Proficient in texting, phone applications, email, Microsoft Word, Publisher, and Excel.
• Patient Care Coordination experience preferred.
• Knowledge of HIPAA regulations to ensure patient confidentiality. Ability to strictly comply with all laws, rules, and regulations.
• A "people-person" who is able to remain calm, pleasant, and courteous while troubleshooting under stress.
• Ability to remain focused and working independently when unsupervised.
• Strong problem-solving skills and self-motivation, self-direction, and flexibility.
• Willingness to learn quickly and continually.
• Prior experience as an in-home caregiver or CNA is a plus.
• Supportive of change integration and communicates changes in a positive manner.
• Build and maintain strong relationships with clients, clients' family members and caregivers through frequent communication.
• Clean driving record.
• Proactive in identifying areas of opportunity and making the appropriate adjustments.
• Maintains confidentiality.
• Remains loyal, carrying out the organization’s mission, vision and values

Physical/Environmental Demands:

• Must be able to lift, push or pull items weighing up to 25lbs.
• Must be able to perform tasks involving a combination of sitting, standing, bending, reaching, stooping, walking, twisting, and climbing stairs.

If you are highly motivated to help provide exceptional service for a diamond-class homecare agency, we highly encourage you to apply.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 36 per week

Benefits:

• Paid time off

Schedule:

• Monday to Friday
• On call

Experience:

• Phone etiquette: 1 year (Required)
• Administrative experience: 1 year (Required)

Ability to Commute:

• Nappanee, IN 46550 (Required)

Ability to Relocate:

• Nappanee, IN 46550: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $21