Client Care Coordinator/Lead Caregiver Helena, MT

Are you looking for a career where you play a vital role in enhancing the quality of life for our clients and caregivers?

Do you embody compassion and energy with a desire to offer proactive support in preserving our client's sense of dignity, personal identity and independence?

As a supervisor do you strive to support your staff, their success, and create an environment of respect and caring?

Visiting Angels is looking for you to join our team as a Client Care Coordinator/Lead Caregiver. In this role you will be responsible for:

• Answer the telephone and greet the public.
• Be dependable: arrive on time and complete assigned tasks with minimal supervision. Maintain regular and consistent attendance.
• Maintain positive relationships with clients and staff. Ensure that all clients' needs are clearly documented in system and communicated with Leadership Team.
• Support the recruiting efforts for caregiving staff.
• Conduct new caregiver orientation.
• Schedule caregiver staff for hours of service on new clients and open hours/shifts on existing cases. Ensure consistency in caregiver scheduling. Maintain computer schedules and timely data entry for schedules and client information.
• Maintain and appropriately file documentation on all current and past clients.
• Monitor employee attendance and track time records on a daily basis. Counsel staff regarding tardiness and correct use of time clock system. Make appropriate corrections to the system to facilitate accurate payroll processing.
• Support Client Care Manager and Director to maintain computer schedules and ensure timely data entry for schedules and client information.
• Participate in 90-day and annual evaluations of caregiver staff.
• Recognize and reward good job performance and promote caregiver recognition.
• Maintain positive relationships with clients and referral sources.
• Independently respond to and resolve client complaints and concerns.
• Communicate and refer appropriate matters to the Director for additional guidance.
• Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families.
• Communicate and reinforce Visiting Angels’ policies and procedures, Basic 12 and the Points System to caregiver staff.
• Manage on-call evening and weekend care, as directed. Keep on-call materials current with client information, instructions and directions, current roster of care and roster of active direct care staff. Prepare and maintain the on-call log, client and employee records. Manage calls in accordance with the company policies.
• Facilitate care for client, in case of emergency, including the possibility of personally subbing.

To be successful in this role you will need to have knowledge and skills in:

• High school diploma and two years of experience in an office setting, preferably in private duty homecare, or equivalent experience.
• Proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other healthcare industry-related software.
• Ability to listen and communicate clearly, fluently, and diplomatically - both orally and in writing.
• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
• Present a well-groomed image that reflects the professionalism of the business.
• Ability to plan, organize, prioritize, delegate and accurately complete work activities within specific deadlines while appropriately managing interruptions.
• Work independently with a minimum direction and/or supervision after training.
• Ability to generate goodwill for the Agency with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.

This position does have the following physical/environmental demands:

• Combination of sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.
• Must be able to lift at least 40 lbs., if working with clients.
• Must be able to see and hear or use prosthetics that enable these senses to function adequately to fully meet requirements of this position.
• Must be able to properly operate office equipment.
• Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the Agency.
• Successful completion and ongoing compliance with all licensing, certification, continuous education, background testing, drug and alcohol testing, OIG and health assessments as may be required under federal, state, or local law or per employer policy.

All of the above demands are subject to the ADA requirements.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Paid training
• Professional development assistance
• Referral program
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Application Question(s):

• How many years of supervision experience do you have? Approximately how many employees have you supervised?
• Do you have experience scheduling employees?

Education:

• High school or equivalent (Required)

Experience:

• Caregiving: 3 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $20 - $22