What are the responsibilities and job description for the Client Service Coordinator position at Visiting Angels?
Visiting Angels of Fairfield Has an Immediate Need for a Client Service Coordinator
Join our award winning team, in providing vital home care services to seniors within our community.
BENEFITS:
PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:
The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned periodically as necessitated by business demands.
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Join our award winning team, in providing vital home care services to seniors within our community.
BENEFITS:
- Competitive Salary, $25-$30/hr, based upon experience
- Health, Dental, and Vision Insurance
- Paid Time Off (PTO)
- A supportive and employee-centric culture
- Comprehensive orientation
- Ongoing educational, training and certification opportunities
PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:
The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned periodically as necessitated by business demands.
- Process all referrals received from intake, direct email or phone in a timely manner
- Match clients with appropriate caregivers who can fully meet the needs required
- Ensure all cases are staffed appropriately
- Ensuring staff arrives on time and arrange coverage for late and called out/no show caregivers
- Foster relationships with clients and family members
- Provide exceptional customer service to both clients and caregiver staff by responding to issues and/or requests in a timely, professional manner
- Obtain, document, and maintain all pertinent information with respect to clients and caregivers in Clearcare system
- Communicate client concerns and caregiver issues to appropriate team members without delay
- Assist in coordinating referrals to community agencies, when appropriate
- Must be available to be on-call for evenings and weekends on a rotating schedule
- College degree or related experience
- Computer literate with all Microsoft programs and ability to learn new software program
- Ability to multi-task
- Able to work in a fast-paced environment and manage disruptions
- Exceptional problem-solving skills
- Exceptional customer service skills
- Ability to use discretion, prioritize and make decisions independently and in concert with other staff
- Ability to resolve client and caregiver issues in an efficient and timely manner
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Salary : $25 - $30
