What are the responsibilities and job description for the Receptionist/Scheduler position at Visiting Angels?
About Us
Visiting Angels is a trusted provider of in‑home care services, dedicated to helping clients maintain independence, dignity, and quality of life in the comfort of their own homes. We pride ourselves on compassionate care, clear communication, and a supportive team culture.
Position Summary
The Receptionist / Scheduler is the first point of contact for clients, families, and caregivers. You’ll manage inbound communications, coordinate care visits, and maintain accurate client and caregiver records. This role requires strong organizational skills, a friendly demeanor, and the ability to juggle multiple priorities in a fast‑paced office environment.
Key Responsibilities:
Front‑Desk & Phone Duties
- Greet visitors and clients in person with warmth and professionalism.
- Answer, screen, and direct incoming calls; take messages and follow up as needed.
Scheduling & Coordination
- Create and maintain daily/weekly caregiver schedules using scheduling software (e.g., AxisCare).
- Coordinate changes, cancellations, and emergency coverage requests.
- Confirm upcoming visits with clients and caregivers.
Client & Caregiver Records
- Enter and update client intake information, service plans, and caregiver assignments in the database.
- Track visit notes, time sheets, and mileage logs for payroll and billing.
Administrative Support
- Prepare and distribute correspondence, care visit confirmations, and office memos.
- Order office supplies and maintain a tidy reception area.
- Assist with billing inquiries and route more complex questions to the finance team.
Team Collaboration
- Liaise between clients, families, caregivers, and care managers to ensure smooth service delivery.
- Escalate client or caregiver issues to supervisors promptly.
Qualifications
- High school diploma or equivalent; additional coursework in office administration or healthcare is a plus.
- 1–2 years of receptionist, scheduling, or administrative experience—ideally in healthcare or social services.
- Familiarity with home care software or CRM systems preferred.
Skills & Abilities
- Communication: Excellent verbal and written skills; patient and empathetic phone manner.
- Organization & Multitasking: Ability to prioritize competing demands and manage a dynamic schedule.
- Technical Proficiency: Comfortable with Microsoft Office (Word, Excel, Outlook) and quick to learn new software.
- Attention to Detail: Accurate data entry and record‑keeping.
- Team Player: Cooperative attitude and willingness to pitch in where needed.
Working Conditions
- Full‑time, Monday–Friday, 8:30 AM–5:00 PM (with occasional early/late shifts as needed).
- Office‑based position
- Fast‑paced environment with frequent phone and computer use.
Compensation & Benefits
- $38,000 Salary
- Medical, dental, and vision insurance.
- Paid time off (PTO) and paid holidays.
- Ongoing training, professional development, and career advancement opportunities.
Equal Opportunity Employer
Visiting Angels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
To Apply:
Please submit your resume on really and send your résumé and a brief cover letter to ledmonds@visitingangels.com with “Receptionist/Scheduler Application” in the subject line. We look forward to meeting you!
La’Reece Edmonds
Director
Job Type: Full-time
Pay: From $38,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $38,000
