What are the responsibilities and job description for the Access Center Specialist position at Visiting Nurse Association of Central Jersey?
Overview:
We are currently looking for Access Center Specialist to join our team. The position would be responsible for handling all incoming calls to the agency and providing a “warm transfer” to other departments when appropriate. The Access Center Specialist position will be remote witht he ability to be onsite at our Holmdel location as needed.
Responsibilities:
The VNA Health Group-Moving Health Care Forward
We are currently looking for Access Center Specialist to join our team. The position would be responsible for handling all incoming calls to the agency and providing a “warm transfer” to other departments when appropriate. The Access Center Specialist position will be remote witht he ability to be onsite at our Holmdel location as needed.
- Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
- Handles all types of incoming calls
- Entering referrals into HCHB, except for the intake note
- Collaborates with team members and other departments as needed
- Adheres to the organization’s policy in regards to absenteeism and appearance.
- Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this position
- High school diploma required
- 2-3 years work related experience
- Strong computer skills
- Excellent verbal and written communication skills
- Excellent interpersonal skills
Working Conditions/Physical Demand: Business Office Environment within a fast paced call center with heavy phone and computer use
EEOC: VNA Health Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Salary : $36,900 - $46,700
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