What are the responsibilities and job description for the Technical Support Engineer position at VISITING NURSE SERVICE AND HOSPICE OF SUFFOLK?
Visiting Nurse Service and Hospice of Suffolk (VNSHS) is an independent not-for-profit healthcare agency that serves patients and their families throughout Suffolk County Long Island with visiting nurse home and hospice services, inpatient Hospice House, rehabilitative therapy, medical social work, home health aide care, nutritional education and diabetic counseling, community programs, and more.
Our mission is:
- To provide health services of the highest quality
- To enable people to function as independently as possible in their homes and communities
- To promote individual, family, and community health
- To maintain a tradition of charitable and compassionate care
- To provide hospice care that supports quality of life for the terminally ill throughout the dying and bereavement period
At VNSHS, we embrace diverse voices and value the seen and unseen qualities that make each person unique. We are committed to the creation of a community based upon full inclusion and equity. Our commitment to Diversity, Equity, & Inclusion learning facilitates opportunities and growth for our employees so that the patients we care for may thrive.
Our work environment includes:
- Quality 1:1 time with patients
- Supportive professional environment
- Provide Level 1 & 2 helpdesk support, responding to technical issues related to software applications, Windows OS, and hardware.
- Offer remote and in-person support to end users, addressing a variety of technical inquiries.
- Assist in deploying and installing software, hardware, and peripherals for healthcare staff.
- Manage user accounts and permissions using Active Directory.
- Support mobile device management (MDM) using Microsoft Intune for securing and maintaining mobile devices used by healthcare professionals.
- Troubleshoot issues related to Microsoft 365, email, and basic network connectivity.
- Provide phone support for remote users and handle technical customer service issues with professionalism.
- Develop and maintain scripts to automate routine tasks and improve system efficiency.
- Assist in programming tasks related to internal software applications or tools.
- Document troubleshooting steps and update internal knowledge base resources.
- Assist in maintaining an inventory of hardware and software assets.
- Ensure compliance with HIPAA and other applicable federal, state, and local regulations.
- Perform other IT support duties as assigned.
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Life insurance
- Voluntary life insurance
- Short-term Disability
- Company paid long-term Disability
- Employee discounts
- Generous paid time off
- Generous paid sick time
- Tuition reimbursement
- 403(b) with up to 5% employer match
