Care Navigator

About Company:

Visium HealthLink is a comprehensive Population Health company that provides care management, remote patient monitoring, and wellness services. We partner with health systems, providers, and patients to perform clinical value-based care services that improve patient outcomes, while also improving the patient experience through engagement with the patient as an active participant in their healthcare.

About the Role:

The Care Navigator plays a crucial role in enhancing the patient experience by providing personalized support and guidance throughout their healthcare journey. This position involves assessing patient needs, coordinating care services, and ensuring that patients have access to the resources they require for optimal health outcomes. The Care Navigator will work closely with healthcare providers, patients, and their families to facilitate communication and streamline care processes. By addressing barriers to care and promoting health literacy, the Care Navigator aims to empower patients to make informed decisions about their health. Ultimately, this role is essential in fostering a patient-centered approach that improves overall satisfaction and health outcomes. A high volume of daily outbound patient calls will be required.

Minimum Qualifications:

• Associate's degree in public health, or a related field.
• Experience in patient care coordination or case management.

Preferred Qualifications:

• Certification in care coordination or case management.
• Experience working in a healthcare setting, particularly in a patient-facing role.

Responsibilities:

• Conduct comprehensive assessments of patients' healthcare needs and preferences.
• Coordinate care plans in collaboration with healthcare providers and community resources.
• Provide education and support to patients and their families regarding treatment options and healthcare services.
• Monitor patient progress and adjust care plans as necessary to ensure optimal outcomes.
• Act as a liaison between patients, families, and healthcare teams to facilitate effective communication.

Skills:

The required skills for this role include strong communication and interpersonal abilities, which are essential for building rapport with patients and collaborating with healthcare teams. Organizational skills are vital for managing multiple patient cases and ensuring that care plans are executed effectively. Problem-solving skills will be utilized daily to address patient concerns and navigate complex healthcare systems. Preferred skills, such as knowledge of community resources and healthcare policies, will enhance the Care Navigator's ability to provide comprehensive support. Overall, a combination of these skills will enable the Care Navigator to deliver high-quality, patient-centered care.