Support Center Coordinator - Full Time

About Vista Care

Vista Care is a leading service and support organization that is proud to provide specialized, supportive services to a diverse population throughout Wisconsin, Illinois, South Dakota, and Nevada. We specialize in offering comprehensive care and support services for individuals with disabilities, empowering them to lead fulfilling and independent lives.

Job Summary

Join our team as a Support Center Coordinator, where you play a pivotal role in ensuring the safety and well-being of individuals across our various programs. In this dynamic position, you will provide remote support directly to individuals with disabilities, offering timely interventions and oversight to ensure a safe and responsive environment. This role is crucial in coordinating rapid responses to the needs of our support staff and the individuals they serve, using technology-driven solutions to maintain continuous engagement and support across Vista Care supported settings.

LOCATION

On-site in Sheboygan, WI.

Job Type: Full Time & Casual positions (part time)

Schedule: 12 hour shifts

Responsibilities

Support & Response:

• Facilitate remote interactions and provide support to individuals with disabilities, utilizing advanced technology to ensure their safety and independence
• Establish and maintain connections to each location via our remote technology, performing checks and responding to alarms on an hourly basis
• Respond to immediate safety concerns by coordinating with on-site staff or emergency services
• Verify staff presence and compliance with staffing ratios, escalating issues as necessary
• Support hotline for Direct Support Professionals (DSPs) that need assistance
  
  

Communication & Documentation:

• Document actions and observations with detailed logs and reports
• Ensure all incidents that require mandated reporting are identified, documented, and reported according to state laws and organizational policies
• Maintain a high level of awareness and training in identifying incidents that require mandated reporting
• Troubleshoot technical difficulties and implement solutions
• Communicate effectively with staff, law enforcement, and emergency responders to ensure comprehensive support.
  
  

Support & Training:

• Provide ongoing support to program staff, offering guidance on handling various situations
• Participate in and sometimes lead training sessions on compliance and emergency response.
  
  

Additional Responsibilities:

• Assist with the health and medication monitoring of individuals as required
• Ensure a clean and orderly work environment during and after shifts
• Perform other duties as assigned within the program
  
  
  

Requirements

• High school diploma/GED preferred
• One to two years of experience working with people who have Intellectual/Developmental Disabilities, Mental Health, Behavioral Health, Traumatic Brain Injuries, Physical Disabilities, the Frail and Elderly, or similar preferred
• Proficient in Google applications such as Gmail, Drive, Docs, and Sheets
• Strong communication skills across verbal, written, and digital mediums
• Excellent problem-solving and troubleshooting skills
• Meticulous attention to detail
• Must pass the WI BID and other background checks upon hire
• Demonstrated ability to work collaboratively in a team environment
• Must be capable of sitting for long periods and managing tasks through multiple computer systems
  
  
  

Physical Demands & Working Conditions

• This role requires repetitive manual and finger dexterity and eye-hand coordination; involves lifting and carrying up to 50 pounds. Must maintain alertness and respond promptly during the entirety of the shift
  
  
  

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Short term & long term disability
• Paid time off
• Floating holidays
• Weekly pay
  
  

If you are interested in this position, please apply today! If you have any questions about Vista Care or this Support Center Coordinator position, please reach out at the number or email below:

Diamond Nabounpaeng

Sr. Recruiting/Sr. HR Assistant - Vista Care

M: 920.694.1177

dianabounpaeng@vistacare.org www.vistacare.org

Vista Care is an equal opportunity employer. We encourage candidates from all backgrounds to apply!

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