What are the responsibilities and job description for the Application Support Analyst position at Vista Global?
Job Profile
The Support Analyst is a critical role responsible for providing Level 1 and Level 2 support across all company locations. This role demands a thorough understanding of technical systems and end-user support to ensure the continuous operation and functionality of our proprietary applications. The ideal candidate will collaborate actively with IT Technicians, DevOps / SysOps, Software Developers, IT Infrastructure Specialists, product managers, and IT Management.
Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista's end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to optimize pricing and fleet movement.
Your Responsibilities
Key responsibilities include optimizing support procedures, maintaining knowledge base articles, and reporting to the Senior Manager - Global Application Support, under the guidance of the Application Support Squad Lead.
Application Support :
- Provide proactive and reactive technical support, troubleshooting, issue resolution, and root cause analysis with an emphasis on deep investigation into complex issues through system and workflow analysis.
- Monitor application performance to ensure system stability and anticipate potential issues before they affect operations.
- Collaborate with development teams on technical issues to ensure quick resolutions and minimal operational disruptions.
- Identify any opportunity for automations and address it according to the internal procedures.
- Availability for on-call rotations that ensures business coverage out of hours.
User Assistance :
Technical Proficiency :
Process Improvements :
Required Skills, Qualifications, and Experience
