Patient Access Representative

Patient Access Representative - Inbound Calls

Job Description:

We are hiring a Patient Access Representative to be part of our internal Care Connect team. This is a back-office position responsible for answering a vast array of incoming calls from patients. Individual must be able to multi-task and interact well with co-workers and patients while providing a positive experience and great customer service. Computer literacy is a must as all records are electronically based. This is a Full-Time position Monday-Friday working on-site in our Vineyard location.

Responsibilities include, but are not limited to, the following:

• Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel.
• Optimize patient satisfaction, provider time, and treatment room utilization by working with patients to identify the most appropriate location, physician, and appointment time.
• Assure the accurate new patient packet is mailed or emailed at time of scheduling.
• Ensure call efficiency while maintaining excellent patient service in a courteous and professional manner.
• Maintains and accurately document all patient requests and information in the patient EHR, including but not limited to:
• Demographic information
• Collect and post/record payments
• Cost Estimates
• Verify insurance coverage, benefits and client financial responsibility
• Max out of pocket
• Deductible
• Co Pay
• Co-Insurance
• Scheduling appointments for multiple providers
• Scheduling within the guidelines of each provider, verifying schedules and insurances
• Protect patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times
• Coordination of patient referrals
• Ability to multitask
• Maintains operations by following policies and procedures and reporting needed changes
• Use sound judgment in handling calls, especially with patients that may be upset or are not feeling well.
• Demonstrate respect for our patients and fellow care team members in every interaction.
• Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and Monumental Service.
• Always maintain a professional and positive attitude.
• Demonstrate teamwork and support for fellow care team members by offering assistance.

Qualifications

Requirements:

• Must have high school diploma or GED
• Computer proficiency and phone skills are required
• Excellent communication and customer service skills
• Positive attitude
• Team player
• Healthcare Experience (preferred) but we will train the right person
• This is a Full-Time position year-round. Schedule is Monday-Thursday 8am-4:30pm and Friday 8am-4pm. Applicants who cannot work this schedule, need not apply. Closed evenings, weekends, and most holidays.