What are the responsibilities and job description for the Houseperson position at Vista Host Inc?
POSITION TITLE: Houseperson
REPORTS TO: Executive Housekeeper
POSITION SUMMARY:
The Houseperson is responsible for assisting room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff.
DUTIES AND RESPONSIBILITIES:
- Provide a clean and safe environment for guests
- Proactively maintain assigned areas and equipment
- Clean and maintain common areas of the property
- Deep cleaning of assigned areas
- Setting up and maintaining complimentary hotel lobby functions
- Cleaning and setting up meeting room functions
- Delivering service items to guest rooms upon requests from front desk
- Assist with guest luggage when required
- Ensure efficient completion of daily assignments in a timely manner
- Use supplies efficiently
- Report all safety, maintenance and housekeeping concerns to management
- Attend and participate in all mandatory trainings
- Flexible with schedule and assignments
- Knowledge and completion of property cleaning procedures
- Maintain effective performance under pressure
- Follow proper procedures for lost and found items
- Follow guest safety procedures
- Follow guest requests, i.e. do not disturb signs, change of linen or terry
- Acknowledge and greet guests in public spaces
- Review daily inventory of supplies needed to complete assignments
- May perform similar duties as requested by supervisor
Qualifications:
- Frequently standing up or moving within and about the facility.
- Carrying or lifting items weighing up to 50lbs and pushing and/or pulling approximately 200lbs.
- Frequently handling objects and equipment to maintain the facility.
- Frequently bending, stooping and kneeling.
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Basic reading and writing abilities are utilized often when reading assignments, completing checklist, replacing linens and amenities.
- May be required to work nights, weekends, and/or holidays.
