What are the responsibilities and job description for the Restaurant FOH Floor Supervisor position at Vista Steak and Seafood?
Supervise and manage the front of house staff (servers, bartenders, hosts, and bussers) to ensure excellent customer service and guest satisfaction by performing the following duties:
- Greet and welcome guests as they arrive
- Set and maintain an ambiance and cleanliness in the dining room throughout the day
- Manage reservations and seating arrangements, ensure guests are seated in a timely manner
- Be able to help and perform any and all FOH staff member’s duties (bartenders, servers, host, and bussers)
- Handle customer complaints, intoxicated guests, and resolve issues in a professional manner; call emergency services when needed
- Perform various supervisory duties including opening/closing the restaurant, handling large party and banquet inquiries, fixing credit card and guest check issues, and various cash transactions; guest checks, tips, paid outs, counting drawer, etc…
- Collaborate with kitchen staff to ensure efficient service and timely delivery of food
- Assist the GM with training, disciplinary actions and office work as needed
- Oversee daily operations and ensure smooth functioning of the restaurant
Job Requirements:
- Friendly demeanor, excellent communication skills, and attention to detail
- Previous experience in a similar role, preferably a manager or supervisor in a restaurant setting
- Strong leadership and team management skills
- Knowledge of Micros POS system or similar point-of-sale software
- Current California Food Handlers Card and ABC Alcohol Server Certification
- Must be available evenings, weekends, and holidays
Job Type: Part-time
Pay: $22.00 - $26.00 per hour
Expected hours: 28 – 32 per week
Shift:
- Day shift
- Evening shift
Work Location: In person
Salary : $22 - $26