Speaker Relations Representative

POSITION SUMMARY:

The Speaker Relations Representative is the primary contact for more than 900 independent speakers and plays a vital administrative role on a team that supports approximately 8,500 executive peer group meetings annually. This position serves as a key liaison between Vistage Chairpersons (Chairs) and speakers, ensuring that speaker recommendations align with Chair needs while optimizing scheduling and expenses.

Key responsibilities include providing support to both speakers and Chairs and onboarding new speakers. The role also involves ensuring adherence to Vistage policies, maintaining speaker availability across all topic areas and database accuracy.

Success in this role requires senior-level customer service and relationship management skills, critical thinking, attention to detail, and the ability to collaborate effectively. The ideal candidate will be highly organized, adaptable, and capable of handling interactions with discretion and professionalism. 

The Speaker Relations Representative is measured on his/her ability to meet the demands of our Speaker and Chair communities by coordinating a high volume of speakers across the United States. The selected individual must be very organized and able to effectively manage their time to accomplish multiple tasks within deadlines.

THE COMPANY 

Vistage is the world’s largest CEO coaching and peer advisory organization for small and midsize business (SMB) leaders. We offer the most effective approach for SMB enterprises to achieve better results and grow faster as well as for SMB leaders to maximize their impact. 

The 45,000 members we serve are CEOs, owners and executives of SMB organizations located across the US and in 40 counties around the world. These SMB executives typically spend a day or more with Vistage every month to immerse themselves in our comprehensive platform for making better decisions, getting better results and becoming better leaders. Our platform features three core elements: valuable perspectives from a trusted group of peers, professional guidance and meeting facilitation from an accomplished business leader (the Chair), and deep insights from subject matter experts. 

Vistage was founded more than 65 years ago and we’ve grown every year since then by innovating to stay on the cutting-edge of business and being relentless in delivering value to our members. Our success is demonstrated by the fact that Vistage member companies grow 2.2 times faster than non-Vistage peer companies. Learn more about us at www.vistage.com. 

VISTAGE EMPLOYEE LIFE 

Vistage’s success is anchored by a unique culture that reinforces employee commitment to the Vistage mission. It is a spirit of collective success and achievement which is also reflected in our workplace. Here’s a sample of the employee experience that helps drive our success: 

• Welcome to our home. Our US headquarters sits in the heart of San Diego’s UTC area. It features an open, modern aesthetic with lots of collaboration spaces and opportunities to interact with co-workers. We stay fueled up with free snacks and a weekly free lunch day, along with free lattes and nitro cold brew coffee on tap! From our San Diego base, we collaborate with colleagues based across the country and around the world. 
• We sweat the details. Our on-site gym is decked out with Peloton bikes and other top-tier fitness equipment to keep your workout challenging and fresh.  Our campus also offers access to an additional gym, volleyball courts, and a scenic office park, perfect for getting in those midday steps!
• We invest in your career. Each employee has an actionable career progression plan developed through individual collaboration with their manager. We focus on promoting from within, and employee progression plans are complemented by all-staff development days held in our state-of-the-art learning center. Employees also have access to tons of individualized development resources and a generous tuition reimbursement program. 
• We invest in you. Our employee benefits program is one of the most generous you’ll find. Fully-paid healthcare is provided for employees through Anthem Blue Cross, along with access to company-subsidized dental, vision, and life insurance coverage available to employees at very low rates. Take care of your financial future with eligibility for 401(k) matching funds after your first month as an employee. Use the free individual investment counseling we provide to help you grow the money you’ve saved. You’ll also start with 16 days of paid time off 12 paid holidays per year to allow you to relax and recharge; employees receive additional annual paid days off based on tenure. 
• We keep it fun! Whether you’re with us in the Padres luxury suite enjoying our summer baseball outing, unwinding during an employee happy hour, or toasting your co-workers at our epic annual holiday party, you’ll see that we take having fun as seriously as helping our members succeed! The office vibe is business casual with flexible schedules and the freedom to work from home three days per if you so choose! We value mutual respect and laughter . . . we hate stiff formality. You’ll have regular access to Vistage executives—our CEO even buys everyone doughnuts to fuel his informal employee chats! 

Vistage’s culture and sense of mission drive employee loyalty: more than half of our staff has been with the company for five years or longer. Are you ready to start your Vistage journey? 

RESPONSIBILITIES

• Manage strong corporate relationships with Speaker community (900- 1000 speakers)
• Work closely with Vistage Chairs to recommend, coordinate and schedule speakers (the department handles approx. 8500 meetings annually), while optimizing the scheduling and expense of the speaker resources
• Onboard new speakers 
• Provide one-to-one assistance for Speaker questions and adherence to Vistage policies
• Provide one-to-one assistance for Chairs to utilize Speaker tools and resources
• Recommend speakers who best align with Chair requests based on knowledge of available expertise
• Ensure adequate speaker availability for all topic areas and all product types
• Coordinate content, produce, and recommend improvements for speaker communications, including website announcements/resources and email communications
• Produce communications to support individuals who engage Speaker Relations resources, including Chairs, admin assistants, and other Vistage departments

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• Strong customer service skills; ability to interact with C-level clientele
• Strong critical thinking and problem-solving skills
• Strong attention to detail
• Work collaboratively with other team members to coordinate efforts and capitalize on opportunities
• Extremely effective organizational skills with the ability to prioritize multiple responsibilities
• Excellent professional verbal/written communication skills
• Ability to diffuse potential conflict in a professional manner
• Computer knowledge to include Windows, MS Office, database operations and Internet research, Salesforce.com is a plus
• Working knowledge of basic accounting practices
• Proactive and adaptable work style
• Prior experience with an independent channel a plus

This position requires regular contact with high-level clientele including Chairs, Speakers and internal staff members. It involves considerable tact, discretion and persuasion in order to obtain willing action and consent.

TOTAL COMPENSATION RANGE

$28-$30/hour Company Bonus (salary based in San Diego, CA)

JOB LOCATION

Remote in California, Nevada, Oregon, or Washington