Parts and Service Specialist

Parts and Service Specialist

Join the Winning Team at Visto’s Trailer Sales of West Fargo!

Are you the kind of person who takes ownership, gets things done, and brings energy to everything you do? If you thrive on challenges, love solving problems, and are passionate about delivering exceptional results, then we want to meet you!

At Visto’s Trailer Sales, we don’t just sell trailers – we transform the experience for our customers and build lasting relationships. As a parts and service specialist, you’ll be a vital part of our mission to provide the best selection of open and enclosed trailers, quality parts, and unmatched service.

What We’re Looking For:

Are you a detail-oriented professional with a passion for problem-solving and customer service? Do you thrive in a hands-on environment where technical knowledge and sales expertise come together? Visto's Trailer Sales is seeking a Parts and Service Specialist to assist customers with parts, rentals, truck bed sales, and service-related inquiries. This role requires a combination of mechanical aptitude, organizational skills, and a commitment to delivering an outstanding customer experience. If you enjoy working with a variety of products, assisting customers with solutions, and contributing to a fast-paced, growing business, we want to hear from you!

What You’ll Be Doing:

Part Sales

• Selling of over the counter parts, in person, and over the phone
• Perform special orders for parts from multiple vendors
• Ensure showroom and displays are clean, faced, and accurately priced
• Perform spot counting and update as noticed
• Responsible for rotating product and stocking parts
• Become familiar with all vendor databases and ordering systems
• Responsible for ensuring limited lost sales and over aged stock
• Responsible for meeting or exceeding sales goals
• Attend product training as it becomes available

Rental Sales

• Responsible for scheduling of rental reservations
• Ensuring rental customers are educated on their reservation
• Responsible to follow all rental policies and procedures

Truck Bed Sales

• Selling of truck beds over the counter, in person, and over the phone
• Responsible to acquire product knowledge on all makes, models, and years
• Responsible for meeting or exceeding truck bed sales goals
• Responsible for use of CRM on all potential sales

Service Sales

• Responsible for service check-ins
• Writing up initial work orders as needed
• Assist as needed with part staging for work orders
• Standard job knowledge
• Procuring local part alternatives as needed for timely work flow

What You’ll Bring to the Team:

• Mechanical Aptitude: Ability to understand trailer parts, truck beds, and service-related components to provide expert guidance.
• Attention to Detail: Ensuring accuracy in orders, inventory, and customer interactions.
• Customer-Focused Mindset: A strong commitment to helping customers find the right solutions for their needs.
• Problem-Solving Skills: Ability to troubleshoot and offer alternatives when necessary.
• Time Management & Organization: Efficiently handle multiple responsibilities, from parts sales to rental scheduling and service check-ins.
• Collaboration & Teamwork: Work seamlessly with the sales, service, and rental departments to provide a smooth customer experience.

Why Work With Us?

• Growth opportunities in a dynamic, fast-growing company.
• A collaborative team environment that values your contributions.
• The chance to make a real difference while pursuing your own passions.

Ready to Join the Visto’s Team?If this sounds like the opportunity you’ve been waiting for, don’t wait – apply today and let’s build something incredible together!

Requirements

Education

• High school diploma or equivalent

License/Certification:

• Driver’s License required
• Ability to operate forklifts and equipment

Compensation

• $20 - $26hr

Benefits Overview

We offer a competitive benefits package, including:

Immediate Benefits:

• Paid company apparel
• Employee discount on parts at cost
• Access to EAP from Village Family Services

After 60 Days:

• Medical Insurance - We cover 50% of the employee’s premium
• Vision Insurance - 100% paid
• Dental Insurance - 100% paid
• Health Savings Account (HSA) – $50 monthly employer contribution (if enrolled in medical)
• Paid Time Off (PTO) - Starts at 10 days per year, increases with tenure
• Bereavement Leave - 2 paid days for immediate family, additional PTO/unpaid time available
• Paid Holidays - 6 paid holidays

After 1 Year:

• Simple IRA Retirement Plan – 3% employer match

A Little About Us

Who We Are

At Visto’s Trailer Sales, we are dedicated to delivering the best selection of open and enclosed trailers, quality parts, and exceptional service tailored to meet diverse customer needs. Embracing the commitment that we service what we sell, our friendly and knowledgeable staff ensures satisfaction by not only helping customers find the right fit but also providing comprehensive support, making Visto’s Trailer Sales your trusted partner for all trailer-related needs.

What We Do

We are dedicated to providing an exceptional purchase experience, delivering the best selection of open and enclosed trailers, quality parts, and outstanding service that continues long after the sale.

What We Believe

• Customer Service - We are relentless in exceeding our customer’s expectations, resisting complacency, and embracing change in our ever-evolving world. Our commitment is consistent, always prioritizing what is best for our customers. We, above all, service what we sell.
• Empowerment - We go above and beyond to empower our team members, fostering an environment where they take ownership of their work and contribute significantly to the success of the company.
• Integrity - Our foundation rests on doing what we say we will do. We uphold honesty, maintain strong moral principles, and consistently choose to do the right thing, even when faced with challenges.
• Product Knowledge - This company was founded on the importance of knowing our products, which is a crucial skill for every team member. We aim for top-notch team members who can adapt, possess extensive knowledge in all departments, and are ready for various situations. Cross-training is essential in our industry, and we're dedicated to providing the best possible training as a company.
• Teamwork - Our success hinges on a team effort. Exceptional team members drive our achievements. A remarkable vision only happens with an outstanding team. We believe in helping others and expect every team member to assist where needed, fostering a collaborative and successful environment.

Why We Do It

• Teams: We’re passionate about doing what we love with awesome people, make a real difference, and still have time for family and other passions.
• Customers: Our commitment is to the ultimate one-stop solution for our customers, creating a fun and unforgettable environment while building lifetime relationships.
• Families: We strive to offer our team the time and financial security to pursue their passions and cherish moments with their loved ones.
• Community: We are committed to giving back and making positive impacts in our local community and beyond.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends

Work Location: In person

Salary : $20 - $26