Customer Success Manager

WE HIRE CHAMPIONS!

Join Visual Edge It, where technology meets excellence. We’re embarking on a mission to build a winning team, and our partnership with the Pro Football Hall of Fame exemplifies our dedication to achieving greatness. As a member of our team, you’ll not only contribute to groundbreaking projects but also have the chance to showcase your skills and be recognized for your achievements.

With over 20 years of experience and a nationwide presence, Visual Edge IT provides unbeatable managed IT services, cybersecurity solutions, and document workflow innovations.

Join our team of over 1,000 passionate professionals and become a game-changer in the world of technology. With a focus on employee empowerment and a supportive work environment, Visual Edge IT is where champions thrive and new heights are reached.

Job Duties And Responsibilities

• Develop trusted advisor relationships with customer executive sponsors and key points of contact.
• Ensure quarterly business reviews are scheduled and executed with the assigned customer base.
• Documenting and following up on important actions and decisions from meetings.
• Collaborate with Sales, Managed Services and Professional Services to help identify new opportunities with the account base.
• Coach customers to ensure they are leveraging the Visual Edge IT services to help grow their business.
• Assist with onboarding of new customers.
• In the event of a customer agreement termination, you will assist with the proper offboarding
• Serve as a customer advocate within Visual Edge IT and advocate in driving best practices and the evolution of Visual Edge IT services and products.
• Report on Key Performance Indicators
• Ensure accurate information on customer interactions
• Providing administrative support as needed.
• Customer Success is all about helping our customers succeed
• Other duties as assigned.
  
  
  

QUALIFICATIONS (Education, Experience, And Certifications)

• Associate degree or equivalent work experience
• Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
• Excellent communication and interpersonal skills capable of maintaining strong relationships.
• Strong organizational and multi-tasking skills
• Excellent analytical and problem-solving abilities.
• Team management and leadership skills
• Documentation management and ability to use Microsoft Office tools
• Time management skills with the ability to meet deadlines.
• Must be a highly motivated, self-starter, who performs well working independently, but is also a team player
• Proven record of meeting customer retention goals
• Connect Wise Experience is preferred.
• Managed IT Service experience is preferred.
• 10% travel
  
  
  

At Visual Edge IT, we are proud to provide:

Work-Life Balance

Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and nine paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.

Career Path

We encourage growth from within Visual Edge IT. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.

Insurance Benefits

We offer multiple plans to choose from to fit your individual needs. We offer medical, HSA, dental, vision, short-term disability, long-term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $50k life insurance policy at no cost to our team members.

401(k)

Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.