What are the responsibilities and job description for the Service Delivery Representative position at Visy?

Service Delivery Representative

Job no : 50015274

Work type : Full Time

Location : Melbourne - North, Melbourne - West

Are you Visy’s next Customer Service superstar? Kickstart 2025 with an exciting opportunity to be apart of our Recycling division!

Gain hands-on experience in a dynamic office environment Monday to Friday
Great opportunity to enhance your communication and organizational skills
Be part of a supportive team with opportunities for career growth

Visy is powering the circular economy, closing the loop between packaging, recycling and remanufacturing. We believe materials are not truly recycled until they’re made into something new—and it all starts with Visy Recycling. As Australia’s largest recycler, our extensive network of recycling operations is integrated with our manufacturing sites. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging.

About the Role

Based in Tullamarine, the Service Delivery Representative is a vital part of the Service Delivery Team, supporting Visy Recycling customers and stakeholders nationally. As the first point of contact for customer enquiries, you will play a crucial role in supporting our valued customers. The successful candidates will be proactive, a people person, & enjoy working in a fast-paced environment.

What You Will Do :

Delivering an exceptional customer experience during every interaction

Dealing directly with Customer via email and inbound calls

Answering and directing all incoming calls and handling enquiries

Actioning and resolving service requests, investigating escalations and service failures

Day-to-day administrative tasks, including maintaining the accuracy of the database

Make outbound calls to customers regarding updates to investigations and resolutions

Building and maintaining strong internal and external stakeholder relationships

General admin duties needed to assist the smooth running of the service team

Data entry – processing and updating client’s information

What You Will Bring :

A customer-focused mindset with excellent communication skills

The ability to handle escalated requests with confidence and professionalism

Strong organizational skills to manage and maintain customer accounts

A proactive approach to problem-solving and delivering results

Excellent telephone manner and ability to build rapport

What you’ll love when you join us :

Sustainability : Contribute to sustainability initiatives that make a difference.

Supportive Environment : Be part of a team that values safety, respect, and collaboration.

Career Growth : Opportunities for further training and career advancement within the company

Work life balance : Enjoy great hours | 8 : 00am-4 : 00pm or 9 : 00am-5 : 00pm

Ready to make a difference? Apply now and be a key player in shaping our future!

You will be required to meet Visy’s employment criteria which will include a criminal history check

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Advertised : 14 Jan 2025 AUS Eastern Daylight Time

Applications close : 11 Feb 2025 AUS Eastern Daylight Time

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