Maintenance Operative - Vita Student

Salary: £28,000

Weekly Contract: 42.5 hours

Job role

Vita Student seeks experienced, but above all passionate, people to uphold aspirations. In a customer-facing environment you will be responsible for keeping and maintaining the student residence (communal space and studios) to the highest standards. You will also be responsible for the compliance of the residence to all health and safety and other legislative requirements.

This is a very hands-on role where we are seeking an individual with technical knowledge and practical experience to ensure that we complete as much maintenance work as possible internally, providing a friendly, quick and efficient service to our residents.

Role Responsibilities

• DIY (Plumbing, Painting, Decorating, Joinery) for all communal spaces and studios as required.
• Grounds upkeep where applicable
• Ongoing and prompt management of building facilities, either by carrying out the works yourself or by the procurement of external contractors (as advised by the service desk where applicable)
• Maintaining the residence to brand standards, involving painting, floor laying, joinery works and replacements
• Ensuring compliance when responding to identified maintenance faults
• Ensure compliance of the building with the all health and safety requirements
• Manage and record the routine testing, maintenance and risk assessment of all aspects of the residence
• Management and completion of the annual site calendar
• Management and close out of all tickets raised on salesforce
• Managing all supplies and works within budget
• Provide excellent customer service as a member of the residence management team.
• Manage PTW and contractor and visitors to site
• Support site team with routine compliance checks BOH folders.
• Maintain BOH maintenance stores.
• Support with refuge removal and external refuge companies.
• Complete showers descale quarterly
• Be required to support RM in emergency call outs when incidents / major outages occur
  
  

Reporting

This role will report directly to the Residence Manager. Performance indicators include:

• SLA management through Completion of DIY / maintenance faults against the student dashboard
• Compliance 95% and above
• Customer service delivery / Interaction with customers 4.6 or above
• Health and Safety 95% and above
• Completion of annual maintenance calendar
  
  

Role Requirements

The ideal candidate will:

• Have knowledge and experience of DIY.
• Be service orientated, independent and confident, and have experience in a facilities maintenance role.
• Have experience with health and safety requirements.
• Be adept at procuring and managing services and goods from external suppliers and contractors where required
• Have experience maintaining a budget
• Have excellent communication skills and with a helpful, can-do attitude
• Be proactive
• Show willingness to workout side of the day to day remit with requests made by the residence manager to support brand standards within the building