What are the responsibilities and job description for the Field Services Engineer position at VITA?
Company Description
VITA has been a leader in innovative 3D Perspective X-Ray security systems. We specialize in developing advanced hardware, software, and algorithms for X-Ray security scanners. Known for pioneering precious metal detection and Machine Learning solutions, we continue to push the boundaries of technology. Our upcoming 3D Isometric Perspective X-Ray scanners will offer superior imaging and enhanced AI detection capabilities, combined with state-of-the-art remote monitoring and servicing features, delivering exceptional value for security needs.
Role Description
This is a full-time hybrid role for a Field Services Engineer, based in Orlando, FL, with some work from home flexibility. The Field Services Engineer will be responsible for installing, maintaining, and troubleshooting advanced 3D Perspective X-Ray security systems. Daily tasks will include preventive maintenance, providing technical support, and ensuring customer satisfaction through effective communication and service delivery. The role may involve traveling to various client locations to perform on-site services.
Qualifications
- Field Service and Preventive Maintenance skills
- Troubleshooting and Technical Support skills
- Customer Service skills
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
- Experience with X-Ray security systems is a plus
- Technical certification or degree in a related field is preferred
