What are the responsibilities and job description for the Hybrid Patient Engagement Specialist position at Vitability Health?
Vitability Health -
ABOUT US
Vitability Health is leading the change in how providers deliver remote care. Our next-generation Remote Patient Monitoring (RPM) program enables medical teams to provide safe, effective remote care that improves patient outcomes, lowers patients’ medical expenses, empowers patients to be fearless, and live longer lives. We are a team of dedicated, mission-driven pros who seek to work with colleagues who inspire us and share our mission and core values.
JOB DESCRIPTION
As a Facility Field Technician in a care management company, you will be responsible for onboarding, providing on-site technical support, and facilitating smooth operations related to patient monitoring, care management devices, and equipment in healthcare facilities. The Facility Field Technician plays an essential role in bridging the gap between technology and patient care by ensuring the proper deployment, functionality, and support of care management devices in healthcare facilities. Their role combines technical expertise with patient interaction and support for care management processes to ensure smooth care delivery, effective use of monitoring systems, and optimal patient outcomes.
Responsibilities
Educates patients and caregivers on the services provided at Vitability Health
Coordinates the logistics of care management technology with the clinical team and other healthcare professionals
Installs, sets up, and performs routine maintenance on remote patient monitoring devices and other care management equipment in facilities and at patients' homes providing technical support when necessary
Monitors remote devices, collect data, and escalates any issues with data transmission to the technical or clinical teams
Collects and records vital signs remotely and manually
Ensures all devices and equipment meet the required regulatory standards (FDA, HIPAA, etc.)
Documents patient interactions and support provided, ensuring compliance with company policies and healthcare regulations
Maintains accurate records of inventory, equipment setup, maintenance, and repairs
Serves as the point of contact for patients and facility staff, providing prompt, courteous, and professional service
Qualifications
At least 1 year of experience as a Medical Assistant, LPN, CNA, or PCA
Self-motivation and the ability to work independently with minimal direction
A high degree of professionalism, compassion, and respect for patient privacy
A valid driver’s license and the ability to travel to various homes and facilities is required
- Proof of valid auto insurance is required
Must have experience taking vital signs and troubleshooting medical device functionality
Strong verbal and written communication skills required
Must be able to work a 9am-5pm schedule
Experience with Medicare patients
Previous sales and / or customer service experience a plus
Bilingual English / Spanish a plus
PERKS & BENEFITS
Medical Insurance
On-the-Job Training
Paid Holidays
Paid Sick Time
Paid Time Off
Paid Prenatal Leave
Toll Reimbursement
Mileage Reimbursement
Bonuses and More
