Live Voice Captioner/Captioning Agent - Remote US

Voice Captioners are hired at a new hire training salary of $17.00 per hour. Upon completion of a full time (Monday-Friday), 8-week or 10-week new hire training period (length dependent on experience level), Voice Captioners are moved into an on-air captioning position with an increased rate of pay beginning at $20.00 per on-air captioning hour. Voice Captioners can average $35,000 annually in the first year after completing new hire training.

Summary:

VITAC is the largest provider of live closed captioning services in North America. Our Voice Captioners provide essential services to the millions in the Deaf and Hard of Hearing community daily by creating closed captioning for live television, streamed media, corporate, government, and educational events. If the prospect of working from home, helping positively touch the lives of millions of people daily, having exciting new work challenges each day, and getting paid for it sounds interesting, then this is the position for you!

Voice Captioners perform duties from their home and enjoy a flexible work schedule. VITAC offers part-time and full-time schedules based on personal and business needs. VITAC provides Voice Captioners with paid new hire training prior to captioning for our customers. In addition to an hourly base pay, VITAC offers incentive pay for specialized events, competitive medical, dental and vision insurance for full-time positions, and a generous 401k retirement program, and an exceptional on-air support team.

Essential Duties and Responsibilities:

The scope of work may include but is not limited to the following:

• Produce near instantaneous transcription of the spoken word into text as close to verbatim as possible using speech recognition technology and VITAC provided software and hardware
• Prepare for scheduled programs and events by conducting research related to the correct spelling of words and names, etc. likely to be referenced in the event.
• Record notes as required and as per company procedures.
• Participate in ongoing trainings as needed.
• Other duties as assigned by management.

Minimum Qualifications:

• High School diploma or equivalent required.
• Ability to read, write and speak English proficiently, a clear speaking voice and excellent enunciation skills
• Dedicated to ongoing process of improving skills throughout career
• Good cultural and news general knowledge
• Detail oriented, follows procedures
• Some technical familiarity with computers
• Able to work flexible hours, including nights, weekends, and holidays
• Reliable and punctual; exceptional customer service skills, team player
• Proficient in Windows, Microsoft Outlook, Google and able to learn new systems quickly

Benefits:

• Technical Support: VITAC hires Captioners to work in an employee status. Doing so allows us to train our Captioners on the technical aspects before they go on air, and Captioners continue to receive support throughout their employment.
• Equipment: VITAC remote Captioners are provided with all of their equipment, hardware, software, technical support, phone line installation, and direct billing of phone line charges. Captioners provide their own television and pay for their own high-speed internet service.
• Pay and Benefits: VITAC Realtime Captioners are paid semi-monthly via direct deposit and full time Captioners are offered a benefit package that includes health insurance with shared employer/Captioner premiums, company-paid short- and long-term disability, and a 401(k) plan with a percentage of match on the Captioner’s investment.
• Varied Schedules: It may be obvious, but it still warrants mentioning – broadcast Captioners work the hours of the broadcast industry. VITAC is a 24-hour, 7-day-a-week, 365-day-a-year business. If you’re watching something on television, likely some VITAC employee somewhere is captioning it at that time. That might sound overwhelming, but it can result in some interesting scheduling options.