What are the responsibilities and job description for the Service Coordinator position at Vital Energy?
SERVICE COORDINATOR
We are seeking a self-motivated, detail oriented and highly organized Service Coordinator who thrives in a fast-paced, high volume, and service oriented work environment.
You will be responsible for supporting and overseeing the generator, solar and battery service department operations including scheduling service and maintenance calls, managing a high volume of customer communications, monitoring systems for issues or alerts, materials and warranty management, estimates and invoicing, and overseeing reporting and documentation.
ROLES & RESPONSIBILITIES
- Initiate and respond to a high volume of customer communications, issues and requests.
- Schedule, confirm, and process service calls and repairs.
- Work closely with Field Technicians throughout the day to ensure clear customer communications, timeliness, and accurate documentation and reporting.
- Prep and process daily Service Reports and billing.
- Submit, follow-up and process estimates and invoicing and answer customer inquiries.
- Maintain and order parts and inventory for service and maintenance department.
- Track, receive and enter parts in our inventory system.
- Submit and process warranty claims and RMA’s to manufacturers.
- Monitor generator, solar, and battery remote monitoring systems for issues or alerts.
- Manage all repairs and service for company fleet.
SKILLS & EXPERIENCE
- Experience in a generator, solar, HVAC, or equipment service department a HUGE PLUS.
- Understanding of construction process, tools, equipment and materials, very helpful.
- Outstanding communication, customer service and problem solving skills. Professional and pleasant demeanor with technicians and customers.
- Fast learner with good technical understanding and support skills. Able to explain, educate and walk customers through basic technical directions.
- Strong problem-solving skills, able to proactively identify issues, and develop and execute solutions
- Self-starter who is able to manage multiple tasks with minimal direction.
- Team player with a “can do” attitude.
- Highly organized with a strong attention to detail.
- Strong organizational and administrative skills, with the ability to anticipate, improvise and adapt for optimal resolutions.
- Excellent time management skills and ability to multi-task and prioritize work.
- Strong computer and office system skills with proficiency in cloud based systems including Google Suite, CRM, DocuSign, Quickbooks Online, etc.
- Knowledge of construction safety guidelines and requirements, a plus.
COMPENSATION
- Competitive wage, dependent on experience. Benefits include PTO holidays and sick leave, mileage reimbursements, technology stipend, professional development assistance, employee discounts, and referral programs.
- Provide all technology and equipment as needed, including company laptop, cell phone, etc.
- Great opportunity for growth and advancement. We believe in nurturing and promoting from within, whenever possible.
- Friendly, down to earth and deeply collaborative work environment in our beautiful offices in central Sebastopol.
- Full Time Position (8am-5pm).
ABOUT US
We are a local and family owned, third generation solar, battery and generator installation and service provider since 1971. Our focus is on serving and supporting our community, our customers, and our employees and providing a path to energy independence for all. This is a great opportunity to work in an energetic, deeply collaborative, and friendly work environment with a wonderful team and customers. We look forward to hearing from you!
VOTED ONE OF THE BEST PLACES TO WORK IN THE NORTHBAY
Salary : $24 - $27
