What are the responsibilities and job description for the Vital Marketing | Personal Injury Intake Specialist position at Vital Marketing?
Vital Marketing is a dynamic and growing marketing agency specializing in serving legal and medical clients. Located in Sandy Springs, GA, we are currently seeking a qualified applicant to fill the position of
Personal Injury Intake Specialist . The ideal candidate for this position has a strong work ethic, is a self-starter, shows initiative, and is comfortable working in a fast-paced, high-volume, and dynamic workplace.
Responsibilities include, but are not limited to :
Answer incoming calls and emails from prospective clients in a professional and compassionate manner.Conduct thorough client intake interviews to gather necessary information about their personal injury cases.Review potential clients’ information and assess case viability.Document and enter detailed information into the case management system.Assist with case file management and follow up with clients as needed.Maintain a high level of confidentiality and sensitivity regarding client information.Provide superior customer service, addressing any client concerns or questions during the intake process.
Requirements :
Experience in a personal injury law firmStrong time management skills requiredMust be able to multi-task and handle tasks quickly and tactfully with all levels of Firm personnel and the publicExcellent organizational skillsStrong client service skillsExcellent communication skills, both verbal and writtenPositive, enthusiastic attitude and professionalDetail-oriented and able to manage sensitive client information.Data entry proficiency and computer skills (Word, Excel, Adobe etc.)Ability to keep case notes current and documented appropriatelyAbility to follow directions and use initiative to complete tasksTeam playerPrevious personal injury law experience is requiredBilingual (Spanish) is a plus.
Why Work With Us :
Competitive salary and benefits package.Opportunity to work with a supportive and professional team.Career development opportunities and room for growth.Positive and inclusive work environment.
Work Environment and Sponsorship Notice : This position is fully on-site at our office location. Remote or hybrid work options are not available for this role. Candidates must be able to commute to the office daily.
We are unable to provide visa sponsorship at this time. Applicants must have valid work authorization and the legal right to work in the United States without the need for current or future visa sponsorship.