Technical Business Analyst

Summary: Vital Services is seeking an IT Business Analyst to serve as a liaison between our business units and the applications and development teams, working to elicit and define system requirements and turn them into technical specifications. Our business analysts work in a fast-paced, highly collaborative, challenging, and ever-changing environment. We are looking for an energetic individual with strong business analysis experience who thrives on building high quality business technology systems.

Essential Duties and Responsibilities of the IT Business Analyst include the following:

· Gather and document business requirements through interviews, document analysis, workshops, surveys, business process descriptions, and task / workflow analysis.

· Translate business needs into application and operational requirements.

· Analyze and review all specified requirements. Identify requirements users expect but have not verbalized.

· Ability to perform data mapping and operationalize data for use in business reporting.

· Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

· Define and write detailed requirements for the programmers and developers. Requirements should include, but are not limited to: functional specifications which clearly describe how the report/program will work from the user’s perspective, i.e. screens, menus, dialogs, etc.; external interfaces; performance requirements, i.e. response time, availability, cross-platform compatibility, etc.; all system inputs, outputs and events; all data sources, ranges of values, default values and data format; all system edits, including messages.

· Manage project scope. Evaluate change requests to project scope based on perceived benefits and the impact on the original project dates. Communicate project scope changes to team members, managers, and other stakeholders.

· For projects that have not been assigned to QA, develop testing plans, test scripts and conduct tests to assure programs perform according to requirements.

· Maintain copies of testing documentation as needed to comply with audit requirements.

· Assist systems users by resolving production questions and problems. Maintain a record of problems and solutions.

· Conduct acceptance testing for projects that have not been assigned to Quality Assurance.

· Create documents and other artifacts to promote sustainable knowledge management within the organization.

· Develop and document processes to assist in analysis and support activities.

· Other duties as assigned.

Qualifications:

· Four-year college degree in Computer Science, Management Information Systems, Business Administration, or related discipline preferred.

· 3 years of business and/or data analyst experience required.

· Insurance industry experience is desired.

· Experience working in an Agile environment preferred.

Competencies and Success Factors:

· Demonstrated success in writing detailed software requirements for large, complex projects.

· Demonstrated experience with reporting frameworks including SQL Server Reporting Services (SSRS), Power BI, Qlik View, Tableau, Crystal, etc.

· Demonstrated experience with data query programming such as SQL, DML, DQL, and/or others.

· Ability to work well with business leaders, project team members, vendors, application developers and programmers.

· Certified or working toward a Business Analyst certification such as CCBA, CBAP preferred.

· Thorough knowledge of business analyst principles and practices.

· Understanding of corporate strategies and the operational issues of our business units.

· Exceptional interpersonal skills: the ability to work well with people from many disciplines and with varying degrees of business and technical experience.

· Ability to express complex technical concepts effectively, both verbally and in writing, to diverse groups of people.

· Adaptability and flexibility including ability to manage multiple priorities and work under deadlines.

Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service and responds to service requests; Meets commitments.

Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Communications – Speaks clearly and persuasively; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Writes clearly and informatively and is able to read and interpret written information.

Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals; Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Strives to continuously build knowledge and skills; Shares expertise with others.

Judgment – Makes timely decisions; Exhibits sound and accurate judgment with consideration for all stakeholders and can support decisions made; Asks for and offers help when needed.

Compensation: $55,000 - $75,000 annual salary, dependent on experience.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Yearly pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Business analysis: 3 years (Required)

Ability to Commute:

• Oak Ridge, TN 37831 (Required)

Work Location: In person

Salary : $55,000 - $75,000