What are the responsibilities and job description for the Care Triage Nurse position at VitalCaring Group?
Join VitalCaring – Where Your Passion Changes Lives!
Are you looking for a career where compassion meets purpose? At VitalCaring, we’re more than a home health and hospice provider—we’re a family that supports, inspires, and uplifts both our patients and our team members.
Who We Are
Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 65 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care.
Why Choose VitalCaring?
Work That Fits Your Life – Discover the ideal balance of purpose and flexibility. As a full-time salaried clinician, you’ll enjoy the stability of a consistent role with the freedom to manage personal commitments throughout your day. Our field team thrives in an environment that empowers them to make a real impact—while still having the time and space to prioritize what matters most at home. With a generous 6 weeks of paid time off each year, you’ll have the opportunity to recharge, reconnect, and return ready to do your best work.
Make a Meaningful Impact – Help patients and families navigate their healthcare journey with compassion and dignity.
Thrive in a Supportive Team – Work with a team who genuinely care and invest in your success.
Grow Your Career – Take advantage of advanced training, mentorship, and career development opportunities.
Competitive Pay & Benefits – Receive a rewarding compensation package that recognizes your dedication and expertise. Our benefits are designed to empower you with the resources, flexibility, and security needed to thrive both professionally and personally.
Health & Wellness
Medical, Dental & Vision
Pharmacy Benefits
Virtual & Mental Health Support
Flexible Spending Accounts (FSAs) & Health Savings Account (HSA)
Supplemental Health & Life Insurance
Financial & Legal
401(k) with Company Match
Employee Referral Program
Prepaid Legal Plans
Identity Theft Protection
Work-Life Balance & Perks
Paid Time Off
Pet Insurance
Tuition & Continuing Education Reimbursement
As a Care Triage Nurse you will:
- Promotes the agency philosophy and mission by presenting a positive image to patients and families.
- Demonstrates professional qualities as evidenced by being dependable, punctual, and maintaining a positive attitude, showing enthusiasm, and striving for excellence.
- Understands and uses various forms of communication which may include phone system, software, reports, tools, and metrics.
- Provides effective communication to patients and families, team members, and other healthcare professionals.
- Triage patient care needs over the phone, providing medical advice, and coordinating with healthcare providers to address urgent concerns.
- Uses motivational interviewing and active listening skills to understand patient needs and effectively communicate to identify/resolve issues.
- Takes detailed notes and enters them into the patient’s electronic medical record.
- Follows up with patients as required to ensure their needs have been met.
- Maintains confidential medical records for each patient in accordance with HIPAA guidelines.
- Stays up to date on company policies and procedures.
- Communicate with external call center to ensure all patient care needs are met.
- Managing incoming referrals from time of receipt to admission to ensure timely initiation of care. Frequent login and access to e-referral portals to ensure timely review and acceptance of referrals.
- Receive and act on emergent care and inpatient facility alerts via the ADT platform to ensure timely care coordination with branch, physician, and patient
- Implement strategies to prevent hospital re-admissions, including patient education, follow up telephonic touchpoints, and care coordination.
- Collaborate with clinicians to manage all patient scheduling needs
- Communicate summary of afterhours/holiday activity with appropriate branch leaders
- Participate in regular training and continuing education to stay current with best practices in home health care.
- Ensure appropriate communication at the onset of on call shift and effective handoff at the end of on call shift.
- Ensure that all required portal systems are frequently accessed with current login credentials.
- Performs all other duties as assigned.
Position Qualifications
- Graduate of an accredited school of nursing
- Current license in state of practice and CPR certification
- Bachelor’s degree, preferred
- Minimum of 3 years of experience as a home health nurse
- Excellent verbal and written communication skills and critical thinking skills
- Proficient in HCHB, Microsoft Office products (Teams, Outlook, Excel, Word)
