What are the responsibilities and job description for the Shift Leader position at Vitality Bowls Lubbock?
Job Description:
- Lead the team, making sure food is made accurately and taken to customers in a timely manner
- In charge of shifts and delegating tasks
- Show exemplary knowledge of the job and excellent customer service
- Deal with upset customers/problems with food in a polite way, making sure the customer is happy
- Accept deliveries, making sure that deliveries are complete and correct or that refunds are issued
- Communicate with managers/owners about the status of inventory; whether everything arrived on time and orders came complete and correct; whether any items in the store are running low
- Check daily petty cash and go to the bank for change if needed
- Restock the register nightly for the correct change
- Communicate with managers/owners about employees: strengths and weaknesses, dependability, customer service, etc.
- Manage the break schedule, making sure employees are arriving on time and take appropriate breaks
- Attend Management Meetings
- Communicate with managers/owners about new ideas i.e. better methods to improve efficiency, safety etc., new recipe ideas etc.
- Assist with interviews, evaluations, and training
- Memorize the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner
- Keep the front lobby and outside area clean while checking on it every 15 minutes
- Have excellent customer service, including being positive and extremely polite and informative to customers, as well as giving accurate wait times
- Assist and ring up guests, answer phone calls and take orders over the phone
- Have a thorough knowledge of the food and recipes. Must be able to follow recipes and to make all food in a timely and sanitary manner.
- Prep food according to proper procedures
- Continuously and thoroughly clean the kitchen and lobby
- Put away deliveries and keep everything organized
- Washing dishes and put away
- Communicate with other staff to ensure that all orders are made correctly and in a timely way
- Carry out food to customers
- Communicate with managers about the schedule, informing them in a timely manner of days off needed
- Show up on time and take breaks for the appropriate length of time
- Complete all opening and closing duties
- Perform additional tasks requested by your manager
- Follow sanitation guidelines
- Stock and rotate food
- Adhere to safety procedures
- Practice cost-cutting measures
- Pitch in and work as a team
- Track food quality
- Handle specials circumstances
- Communicate effectively with coworkers and managers
Requirements:
- Become food certified
- Must be able to handle a basic computer, POS system; handling cash and credit cards
- Follow health, sanitary, and safety requirements
- Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly and have a sense of urgency
- Maintain a clean and work appropriate personal appearance
- Come to work with a positive attitude, and are willing to work well with others
- Leadership abilities
