What are the responsibilities and job description for the Associate Software Implementation Engineer (Entry Level Role) - Remote position at Vitalograph?

In September 2024, Morgan Scientific Incorporated (MSI) joined the Vitalograph group of companies as a wholly owned subsidiary. Vitalograph - a global leader in respiratory diagnostics - has had a long and enduring relationship with Morgan Scientific. For both companies, the decision is a natural progression as the combined expertise allows the enlarged organisation to focus on delivering the best possible diagnostic solutions that can enable a better understanding of lung health.

The acquisition of Morgan Scientific is a key milestone in Vitalograph's plan to develop its respiratory diagnostics business globally, furthering its goal of providing comprehensive testing solutions that enable the best possible respiratory healthcare. Vitalograph is in the middle of an ambitious growth strategy and is on track to treble its respiratory diagnostics business in the four years leading to 2026.

Why Join Us?

We believe in fostering a supportive environment that values both personal and professional growth. When you join us, you'll enjoy a comprehensive benefits package designed to help you thrive :

401(k) : Secure your financial future with our robust retirement savings plan.
Health Insurance : Comprehensive coverage to keep you and your family healthy.
Paid Time Off : Enjoy a healthy work-life balance with generous leave.
Continuous learning opportunities for healthcare software and diagnostic technology
Growth potential within software engineering and healthcare IT fields
Tuition Reimbursement : Continue your education with financial backing from us.

Are you looking for an entry-level role to kick-start your career? As an Associate Software Implementation Engineer , you will support the deployment and integration of our respiratory diagnostic software within healthcare environments, including secondary care hospitals and GP asthma networks. Please note that as this is an entry level role, it will be focused on software implementation, customer onboarding, and troubleshooting rather than software development or high-level consulting. In this role, you'll assist with installation, configuration, testing, and troubleshooting of software solutions to ensure seamless integration with client systems, including EMR platforms. Your work will help optimise patient care by ensuring our technology functions efficiently within diverse healthcare IT environments.

Key Responsibilities :

Software Deployment : Assist with installing and configuring diagnostic software across client sites, ensuring compatibility with existing systems and regulatory requirements.

System Integration : Support software integration with client EMR systems and other healthcare IT platforms, ensuring data flow and interoperability.

Testing and Validation : Conduct testing and validation to confirm that software installations meet performance and functionality requirements; document results and address discrepancies.

Troubleshooting and Problem Resolution : Provide on-site and remote troubleshooting support during implementation, working to quickly resolve issues to minimize downtime.

Documentation and Training : Create user guides, implementation documentation, and provide basic training to end-users and internal teams for optimal software use.

Collaborate with Cross-Functional Teams : Work with software development, product management, and technical support teams to address complex technical issues and enhance product performance.

Qualifications :

Education : Bachelor's degree in computer science, software engineering, health informatics, or a related field, or equivalent experience.

Technical Skills :

Basic understanding of software deployment and configuration processes.

Familiarity with healthcare IT standards and protocols (HL7, FHIR) and knowledge of EMR systems (e.g., Epic, Cerner) is a plus.

Proficiency with operating systems (Windows, Linux) and databases (SQL).

Analytical and Problem-Solving Skills : Ability to identify issues during implementation, analyse root causes, and develop practical solutions in real-time.

Customer Service Orientation : Strong interpersonal skills, able to work collaboratively with healthcare professionals, internal teams, and customers to ensure a positive user experience.

Communication Skills : Clear verbal and written communication skills, with an ability to translate technical language for non-technical users.

Working Conditions :

Travel : Willingness to travel for on-site implementation projects as needed.

Remote or Hybrid Work Options : Flexible working arrangements depending on project requirements and client needs.

Salary : $60,000

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Associate Software Implementation Engineer (Entry Level Role) - Remote

What are the responsibilities and job description for the Associate Software Implementation Engineer (Entry Level Role) - Remote position at Vitalograph?

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