Installer

In September 2024, Morgan Scientific Incorporated (MSI) joined the Vitalograph group of companies as a wholly owned subsidiary.

Vitalograph - a global leader in respiratory diagnostics - has had a long and enduring relationship with Morgan Scientific.

For both companies, the decision is a natural progression as the combined expertise allows the enlarged organisation to focus on delivering the best possible diagnostic solutions that can enable a better understanding of lung health.

The acquisition of Morgan Scientific is a key milestone in Vitalograph's plan to develop its respiratory diagnostics business globally, furthering its goal of providing comprehensive testing solutions that enable the best possible respiratory healthcare.

Vitalograph is in the middle of an ambitious growth strategy and is on track to treble its respiratory diagnostics business in the four years leading to 2026.

Why Join Us?

We believe in fostering a supportive environment that values both personal and professional growth. When you join us, you'll enjoy a comprehensive benefits package designed to help you thrive :

• 401(k) : Secure your financial future with our robust retirement savings plan.
• Health Insurance : Comprehensive coverage to keep you and your family healthy.
• Paid Time Off : Enjoy a healthy work-life balance with generous leave.
• Comprehensive training in respiratory diagnostic products and healthcare installation standards.
• Growth opportunities within technical, training, and customer service fields.
• Tuition Reimbursement : Continue your education with financial backing from us.

As an Associate Installer / Trainer , you will be responsible for the on-site installation and initial user training of our respiratory diagnostics hardware and software solutions.

We currently have two positions available. Working closely with healthcare providers, you will ensure that our technology is correctly set up, fully operational, and that end-users are well-prepared to use it effectively.

This role combines hands-on technical installation with customer-focused training, helping to ensure smooth implementation and user adoption in secondary care hospitals and GP asthma networks.

This role is vital in ensuring that our clients are set up for success, empowering healthcare providers with the knowledge and confidence to use our technology to improve patient care.

Key Responsibilities

• Installation and Setup : Assist with the on-site installation and configuration of respiratory diagnostic equipment and software, ensuring compliance with healthcare regulations and compatibility with facility systems.
• User Training : Conduct training sessions for end-users (e.g., clinical staff, GP office employees), explaining device functions, maintenance practices, and software navigation to facilitate ease of use and optimal performance.

troubleshoot any issues that arise during the setup process.

• Customer Support : Provide initial support to users post-training, answering questions and resolving basic issues, and ensuring users feel confident with the technology.
• Documentation and Reporting : Record installation details, user training attendance, and feedback in internal systems, and assist in the creation of user guides and training materials for future reference.
• Collaboration with Cross-Functional Teams : Coordinate with project managers, technical support, and sales teams to address client needs and optimize the training process.
• Travel Requirements : Willingness to travel frequently to healthcare facilities for installations and training sessions.
• Flexible Work Arrangements : May include remote support post-installation and follow-up training as needed.

Qualifications

• Education : High school diploma or equivalent required; Associate or Bachelor's degree in a healthcare, technical, or education field preferred.
• Technical Skills :
• Basic understanding of medical devices, software installation, and troubleshooting techniques.
• Familiarity with healthcare IT environments and general networking knowledge.
• Communication and Presentation Skills : Ability to explain technical information clearly to non-technical users, with strong presentation and interpersonal skills.
• Problem-Solving and Organizational Skills : Attention to detail, with the ability to think critically and resolve installation and training-related challenges.
• Customer Service Orientation : Demonstrates patience, empathy, and a customer-first attitude to build positive relationships and ensure client satisfaction.

Last updated : 2024-11-13

Salary : $65,000