Systems Analyst/Trainer

Overview: We are seeking a dynamic and results-oriented Systems Trainer/Analyst to join our team. This role is essential in supporting the optimization of our systems, delivering training to employees in the field, and identifying opportunities to streamline and improve existing workflows. The ideal candidate will be a self-starter with a road warrior mentality, comfortable with travel, and have a passion for process improvement and system optimization.

Key Responsibilities:

• System Optimization: Assist in analyzing current systems and processes, identifying areas for improvement, and working with key stakeholders to implement system enhancements.
• Training & Support: Develop, deliver, and maintain training programs for employees in the field. Ensure that training materials are clear, relevant, and easy to understand.
• On-boarding Providers: Ensure all Providers are successfully on-boarded with the necessary access and have a foundational understanding of our EMR system.
• Workflow Analysis: Work closely with teams to identify inefficiencies in current workflows, propose solutions, and help implement improvements.
• On-the-Ground Support: Travel to field locations as needed to provide hands-on training and support, ensuring that employees are well-equipped to utilize the system effectively.
• Documentation: Create and maintain user manuals, standard operating procedures, and other relevant documentation to ensure a smooth training and support process.
• Collaboration: Partner with IT and operations teams to ensure system changes align with organizational goals and improve efficiency.
• Feedback Loop: Gather feedback from users on system performance, issues, and training effectiveness, and work to make adjustments as necessary.
• Continuous Improvement: Stay current with new technology and system advancements to continuously improve processes and systems.
• Systems Configuration – Creating and updating files to configuration for all systems utilized and maintaining change logs for each as appropriate.
• IT Support Tracking – Works with vendors to resolve system issues by opening tickets or enhancement requests and tracking them through completion.
• Reporting – Ability to navigate and create reports within each system to be utilized by various operations team members as needed or requested.

Qualifications:

• Proven experience in systems training, business analysis, or a similar role.
• Strong understanding of system optimization, process analysis, and workflow design.
• Experience with developing and delivering training programs in both in-person and virtual formats. Must be able to provide clear and concise training both in person and remotely.
• Excellent communication and interpersonal skills, with the ability to interact with individuals at all levels of the organization.
• Strong problem-solving abilities and a proactive mindset.
• Ability to work independently and travel to field locations as required.
• Familiarity with ModMed EMA, Advanced MD, and Phreesia is a plus.
• Willingness to travel extensively to support field operations, up to 75% at times.

Desired Skills:

• Ability to work in a fast-paced, ever-changing environment.
• High adaptability to different environments and workflows.
• Strong project management and Excel skills.
• Excellent time management and organizational abilities.