What are the responsibilities and job description for the IT Infrastructure Support Specialist - Louisville position at VitalSkin Dermatology?
VitalSkin Dermatology is seeking a skilled IT Infrastructure Support Specialist to join our team in the Louisville market and play a critical role in maintaining and enhancing our organization's technology ecosystem. In this position, you will provide comprehensive hardware and software support, ensuring the seamless operation and optimization of our IT infrastructure. Your expertise will contribute to the reliability and security of our IT environment, while your proficiency in Electronic Health Record (EHR) support will facilitate the efficient management of patient information. This role requires on-site support for our Louisville locations with extensive local daily travel within market based on market needs.
Competencies:
- Skilled in providing exceptional end-user support for hardware, software, and connectivity issues.
- Proficient in troubleshooting and resolving hardware and software problems.
- In-depth knowledge of IT infrastructure components, including servers, networking equipment, and workstations.
- Ability to manage and prioritize multiple tasks in a dynamic environment.
- Excellent communication skills to collaborate with cross-functional teams and non-technical stakeholders.
- Familiarity with EHR systems and ongoing support.
- Proficient in conducting system audits, performance monitoring, and proactive maintenance tasks.
- Strong understanding of cybersecurity best practices.
- Experience in documenting processes, procedures, and troubleshooting steps.
Responsibilities:
- Provide hands-on support for hardware and software-related issues.
- Collaborate with IT teams to manage the installation, configuration, and maintenance of network devices and workstations.
- Serve as the primary point of contact for IT support, addressing user inquiries and troubleshooting technical challenges.
- Provide training and guidance on IT best practices, EHR utilization, and data security measures.
- Collaborate with vendors and third-party service providers for technical support and issue resolution.
- Assist in planning and executing IT projects, adhering to project timelines and quality standards.
- Participate in system audits and security assessments.
- Document and maintain comprehensive records of hardware and software inventory and support activities.
- Stay updated with emerging technologies and propose innovative solutions to enhance IT and healthcare operations.
Minimum Qualifications:
- Associate's Degree in computer science, management information systems, or related field.
- Minimum 3 years of experience in IT infrastructure support, including software support.
Preferred Qualifications:
- Bachelor's degree in a related field.
- Previous IT experience in a healthcare provider organization.
