What are the responsibilities and job description for the Assistant Store Manager - Highland Park position at Vitalyc Health & Medspa?
About Vitalyc Medspa
At Vitalyc, our mission is to transform lives, creating a positive and lasting impact on everyone we encounter. Whether it’s through delivering exceptional care and outstanding results for our clients, fostering partnerships with vendors and like-minded businesses that promote mutual success, or investing in the growth and development of our team members, we strive to leave every relationship better than we found it.
Position Summary
The Assistant Store Manager (ASM) is an integral part of the operations team, reporting directly to the Store Director. The ASM is the leader of the front-of-house and sales team, responsible for ensuring an exceptional client experience and supporting both team members and clients through servant leadership. This role requires someone who loves people, thrives in a dynamic environment, and takes pride in delivering operational excellence.
Key Responsibilities
Client Experience
- Own the client journey and overall experience for the store.
- Oversee the front desk, including phone calls, client scheduling, and ensuring smooth daily operations.
- Handle minor staff and client complaints as directed by the Store Director to maintain a positive environment.
Team Leadership
- Lead the front-of-house team, providing coaching and support to ensure optimal performance.
- Create and manage the front-of-house team schedule, ensuring appropriate coverage at all times.
- Perform regular audits and identify areas for improvement for the front-of-house team and store performance.
Event and Revenue Strategy
- Collaborate with the Store Director to plan community events and in-store client parties.
- Network with clients to book a minimum of one client party or store event per month.
- Support clinicians and team members to develop effective treatment plans and drive client purchases.
Operational Excellence
- Aid in inventory management, including submitting order requests, entering inventory into systems, and investigating missing inventory to find solutions alongside the Store Director.
- Work with the front-of-house team and clinicians to identify and execute sales opportunities.
Qualifications
- Strong leadership and interpersonal skills with a passion for servant leadership.
- Exceptional organizational and multitasking abilities in a fast-paced environment.
- Sales and customer service experience, preferably in the medical aesthetics or retail industry.
- Comfortable performing audits and identifying areas for improvement.
- Ability to collaborate effectively with a diverse team of clinicians, front-of-house staff, and clients.
- Sales experience required, with B2C sales experience preferred.
- Flexibility to work a minimum of 2 Saturdays per month based on store needs.
