What are the responsibilities and job description for the Director of Admissions (RN)- Hospice position at VITAS Healthcare?
A program senior leadership role responsible for the Admissions Department’s leadership, strategy, customers, analysis and knowledge management, workforce, operations and results.
Serves as an Admissions standard, policies, procedures, and industry subject-matter expert and resource.
- Position structure Reports to and managed by the Program’s GM
- Leadership Develop nurse, liaison, program scheduler, and other admissions staff leadership skills through utilization of Admissions Training, coaching, mentoring, and modeling in remote and face-to-face interactions on weekly, daily, monthly, quarterly, and annual basis, and as-needed Collaborate with National, Division, Region, and Program leadership to successfully improve program performance, quality, and growth Responsible for program’s successful rollout and sustainability of national, divisional, and regional initiatives within their program Lead by example through field coaching, account development, and community activities Created a positive culture of growth and development
- Strategy Ensure Admissions Department has active and an actionable strategic plan documented in the system Ensure program Admission Department actively collaborates with other program departments in development of strategies to ensure alignment
- Customer Develop a customer-service oriented Admissions Department by identifying and responding to the customer’s needs and wants by recognizing the customer is the center of VITAS business Review and provide guidance on program-related customer complaints. Support and develop quality improvement initiatives based on internal and external survey results and time in field
- MAKM (Measurement, Analysis, and Knowledge Management) Admissions-focused process improvement project management for the program Admissions Performance KPI (Can change based on national direction) : Length of Intake / Same Day Admit Speed to Referral / Appointment Training Completion / Competency Program Scheduler Performance / Quality Exceed operating budget targets
- Workforce Program oversight and ensured adherence to standards and performance in the areas of : Training : Field Coaching, manage completion of required and ad hoc trainings, analyze need based on utilization of data tools, complete ongoing professional development, and is capable of group presentations (internal and external) Staffing : Demand-based scheduling, productivity management, account development during working hours, and schedule creation Recruitment : Monitor and manage initiatives, regular evaluation of FTE efficiently and with efficacy, ensure timely posting and hiring Retention : develop, implement, and monitor retention initiatives, provide ongoing staff support, provided regular feedback through field coaching as part of required time in field, and implement company retention activities per standard
- Operations Compliance with AM required duties as here and within training materials Audits : Daily, weekly, monthly, quarterly and annual Monthly program, region, division and national meetings Budget and operation expense and performance management
- Results Support a collaborative approach in achieving program, region, division and national Admissions related goals, KPIs and metrics.
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