Job Description
A program senior leadership role responsible for the Admissions Department s leadership, strategy, customers, analysis and knowledge management, workforce, operations and results.
Serves as an Admissions standard, policies, procedures, and industry subject-matter expert and resource.
Position structure
- Reports to and managed by the Program s GM
Leadership
Develop nurse, liaison, program scheduler, and other admissions staff leadership skills through utilization of Admissions Training, coaching, mentoring, and modeling in remote and face-to-face interactions on weekly, daily, monthly, quarterly, and annual basis, and as-neededCollaborate with National, Division, Region, and Program leadership to successfully improve program performance, quality, and growthResponsible for program s successful rollout and sustainability of national, divisional, and regional initiatives within their programLead by example through field coaching, account development, and community activitiesCreated a positive culture of growth and developmentStrategy
Ensure Admissions Department has active and an actionable strategic plan documented in the systemEnsure program Admission Department actively collaborates with other program departments in development of strategies to ensure alignmentCustomer Service
Develop a customer-service oriented Admissions Department by identifying and responding to the customer s needs and wants by recognizing the customer is the center of VITAS businessReview and provide guidance on program-related customer complaints.Support and develop quality improvement initiatives based on internal and external survey results and time in fieldMAKM (Measurement, Analysis, and Knowledge Management)
Admissions-focused process improvement project management for the programAdmissions Performance KPI (Can change based on national direction) :Length of Intake / Same Day AdmitSpeed to Referral / AppointmentTraining Completion / CompetencyProgram Scheduler Performance / QualityExceed operating budget targetsWorkforce
Program oversight and ensured adherence to standards and performance in the areas of :Training : Field Coaching, manage completion of required and ad hoc trainings, analyze need based on utilization of data tools, complete ongoing professional development, and is capable of group presentations (internal and external)
Staffing : Demand-based scheduling, productivity management, account development during working hours, and schedule creationRecruitment : Monitor and manage initiatives, regular evaluation of FTE efficiently and with efficacy, ensure timely posting and hiringRetention : develop, implement, and monitor retention initiatives, provide ongoing staff support, provided regular feedback through field coaching as part of required time in field, and implement company retention activities per standardOperations
Compliance with AM required duties as here and within training materialsAudits : Daily, weekly, monthly, quarterly and annualMonthly program, region, division and national meetingsBudget and operation expense and performance managementResults
Support a collaborative approach in achieving program, region, division and national Admissions related goals, KPIs and metrics.Benefits Include
Competitive compensationHealth, dental, vision, life and disability insurancePre-tax healthcare and dependent care flexible spending accountsLife insurance401(k) plan with numerous investment options and generous company matchCancer and / or critical illness benefitTuition ReimbursementPaid Time OffEmployee Assistance ProgramLegal InsuranceRoadside Assistanceby Jobble
