What are the responsibilities and job description for the Program Scheduler position at VITAS Healthcare?

Job Description

Process new referrals that arrive directly to the program in the manor best fitting the needs of the referral source.
Participates in morning check in meeting with designated Admissions Coordinator to review staffing / scheduling needs for the day. Call to be completed prior to 9am local time.
Participates in morning check-in meeting with Admissions Manager to review staffing / scheduling needs for the day. Check-in to be completed prior to 9am local time.
Provides a concierge level of customer service to every caller by implementing the VITAS Call Center Quality Management standards of call scripting
Supports Admissions team to exceed program goals.
Establishes a rapport and maintains an effective relationship with all internal and external Vitas customers.
Enters accurate information to support data integrity in VITAS computer applications.
Responds accurately to all questions received regarding services provided by Vitas.
Offers and / or confirms a same day appointment and / or the appointment time that is as close as possible based on the request of the patient and / or referral source to ensure a timely admission.
Escalates matters to Admissions Manager when assistance or clarification is needed.
Follows the VITAS Admissions Standard for contingency staffing
Participates in ongoing training and development based on the changing healthcare environment.
Notifies Admissions Staff of all scheduled appointments within their working hours of 8am-8pm local time.
Notifies VITAS Marketing Representatives of all new referrals within their working hours of 8am-8pm local time.
Utilizes Appointments Everywhere to effectively facilitate the scheduling / updating of appointments.

QUALIFICATIONS

Two or more years related experience in medical terminology and / or in a call center environment

Ability to attain goals in a fast-paced, dynamic environment

Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers

Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service

Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm

Prior experience in working collaboratively with other functional leaders to drive action plans.

Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously

Model positive behaviors that are focused on supporting : integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.

Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions

EDUCATION

Completion of high school or basic education equivalency preferred

Bilingual in Spanish / English a plus

Medical or business office education or training desired

SPECIAL INSTRUCTIONS TO CANDIDATES

EOE / AA M / F / D / V

About Us

VITAS® Healthcare is the nation's leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you'll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee : You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.

All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard-find your purpose at VITAS today.

Benefits Include :

Competitive compensation

Health, dental, vision, life and disability insurance

Pre-tax healthcare and dependent care flexible spending accounts

Life insurance

401(k) plan with numerous investment options and generous company match

Cancer and / or critical illness benefit

Tuition Reimbursement

Paid Time Off

Employee Assistance Program

Legal Insurance

Roadside Assistance

Affinity Program

Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.

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