What are the responsibilities and job description for the Bilingual (English/Spanish) Medical Appointment Setter (Remote) position at Vitasigns LLC?
We are a premier remote patient monitoring company located in Orange County, California. Our mission is to improve patient care and outcomes by leveraging innovative remote health solutions. Our team is dedicated to making healthcare more accessible and efficient for both patients and healthcare providers.
Position Overview:
We are in search of a detail-oriented, motivated, and bilingual (English/Spanish) Medical Appointment Setter to join our remote workforce. This critical role involves facilitating effective communication between patients and healthcare providers to ensure the timely and efficient scheduling and reminding of medical appointments.
*Key Responsibilities:
Schedule, reschedule, or cancel medical appointments in response to patient requests, communicating in both English and Spanish.
Inform patients about what to expect and how to prepare for their appointments.
Send appointment reminders to patients via phone, email, or text, ensuring they have all the necessary information for their visit.
Maintain strict confidentiality in line with HIPAA regulations.
Accurately document patient interactions, appointments, and required follow-up tasks.
Work closely with healthcare providers to streamline the appointment scheduling process.
Identify and relay any potential issues or opportunities for process improvement.
Engage in ongoing training to stay abreast of developments in remote patient monitoring and healthcare best practices.
*Requirements:
Proficiency in English and Spanish, with exemplary verbal and written communication abilities.
Experience in a customer service or appointment setting role, preferably within the healthcare sector.
Excellent organizational and multitasking skills, capable of working effectively in a remote environment.
Proficient with computers and familiar with scheduling software.
A proactive approach to problem-solving and process enhancement.
The ability to maintain a professional and composed demeanor in stressful situations.
*Salary & Benefits:
This is a full-time or part-time remote position with a starting pay of $20 per hour.
Potential for performance-based bonuses.
Be part of a pioneering company in remote healthcare, making a significant impact on patient lives.
*Application Process:
Interested candidates are invited to submit their resume along with a cover letter explaining their relevant experience, interest in the position, and why they consider themselves the ideal candidate.]
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Thank you to all applicants for their interest. Only those selected for an interview will be contacted.
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Expected hours: 20 – 40 per week
Experience level:
- 1 year
Shift:
- Day shift
- Morning shift
Supplemental pay types:
- Performance bonus
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
Salary : $20