What are the responsibilities and job description for the Customer Support Technician (onsite) position at Vitaver & Associates, Inc.?
13737 - Customer Support Technician (Onsite) - Gainesville, FL
Start Date : ASAP
Type : Temporary Project
Estimated Duration : 4 months with possible extensions
Work Setting : 100% of the time at the Client’s site. No telecommuting or remote work. This is a non-negotiable requirement from the client.
Required :
Experience in IT with demonstrated working knowledge of basic to moderately complex hardware and software products (4 years);
Experience with customer support and troubleshooting (4 years).
Responsibilities :
Monitor Service Desk queue, resolve support tickets, and ensure timely responses;
Troubleshoot, analyze, and resolve technical issues using appropriate tools and teamwork;
Install, configure, and support personal computers, peripherals, and software applications;
Provide training and technical guidance to other technicians as needed;
Oversee and participate in IT projects such as system upgrades and hardware replacements;
Maintain detailed technical documentation, including troubleshooting processes and software guidelines;
Support and troubleshoot networked devices, AV, and video conferencing equipment.
Why apply?
Join the company that provides multiple ways to retain great skills and talent : part-time employees have opportunities to become full-time, and skilled temporary employees can become permanent;
Work with a great team of professionals in a friendly and supportive work environment where management provides all needed direction without micromanagement;
Work in a safe and secure location with onsite Datacenter and major dining options within walking distance;
Benefit from multiple projects extensions;
Get an opportunity to work extra hours to increase your bi-weekly paycheck;
Receive support and advice from Vitaver consultants who are already working at our Client’s site;
Get extra cash by participating in Vitaver Successful Completion Bonus Program.
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