Estimated Duration : 12 months with possible extensions.
Work Setting : 100% of the time at the Client’s site at Juno Beach, Pensacola or Miami, FL. No telecommuting or remote work. This is a non-negotiable requirement from the client
Required :
Availability to work 100% of the time at the Client’s site in Juno Beach, Pensacola or Miami, FL (required);
Experience with leading cross-functional teams to develop and implement customer experience strategies (4 years);
Bachelor's degree
Preferred :
Experience with implementing metrics and KPIs to measure customer satisfaction across business lines;
Experience with designing and supporting user experiences, system enhancements, and process changes;
Experience with developing and implementing requirements and performing system testing;
Experience with leading customer retention initiatives across multiple business lines;
Experience with coordinating across sales, marketing, operations, and customer service to manage customer interactions.
Responsibilities :
Lead cross-functional teams to develop and implement comprehensive customer experience models;
Implement cost-effective methods to measure customer satisfaction across business lines;
Design and support system enhancements, user experiences, and process changes to meet business goals;
Act as a change agent by engaging stakeholders and advocating for improvements and adoption of changes;
Drive customer retention initiatives and coordinate with sales, marketing, operations, and customer service;
Develop customer lifecycle touchpoint maps to enhance processes;
Implement a plan to capture the voice of the customer and use findings to drive improvements;
Interact with customers to enhance satisfaction and retention;
Perform other job-related duties as assigned.
Why apply?
Gain experience with one of the world's largest solar and wind energy providers, which last year briefly became the most valued U.S. energy company;
Work with a great team of professionals and learn newest technologies and approaches;
Enjoy our Client’s wonderful campus with top-notch facilities for work and recreation;
Benefit from multiple projects extensions;
Receive support and advice from Vitaver consultants who are already working at our Client’s site;
Get extra cash by participating in Vitaver Successful Completion Bonus Program;
Keep a pulse on the job market with advanced job matching technology.
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