Fiber Optic Field Application Engineer

Vitex is a cutting-edge technology company based in the New York metro area that specializes in the development and distribution of advanced fiber optic transceivers and video & data over fiber solutions. For twenty years, we have proudly developed tailored fiber optic solutions for customers in a wide range of industries, including datacom, telecom, video transport, broadcasting, medical imaging, and data center applications. For more information, please visit www.vitextech.com

Position Overview

As a Fiber Optic FAE (Field Application Engineer) focusing on transceivers and video extenders, your primary responsibility will be to ensure the quality, functionality, and reliability of our products through rigorous testing and comprehensive technical documentation.  This role demands a combination of hands-on testing expertise, technical product documentation and customer support experience.

This position reports to the Operations Director.  It also offers growth prospects for a senior Product Manager role within 1-2 years.

Responsibilities

•Product Testing

• Design and implement test plans and procedures for fiber optic transceivers and video extenders to ensure compliance with industry standards and specifications.
• Conduct performance, reliability, and interoperability tests to validate product functionality and identify potential issues.
• Collaborate with the engineering team to troubleshoot and resolve technical challenges encountered during testing.

Technical Documentation

• Develop and maintain detailed technical documents, including test reports, product specifications, user manuals, application notes, and datasheets.
• Ensure all documentation clearly communicates product features, functionalities, and performance characteristics.
• Work with cross-functional teams to gather accurate technical information and ensure the completeness of documentation.

Product Technical Support

• Provide technical support to sales, customer service, and product development teams, offering insights from testing and documentation.
• Assist customers in understanding product specifications, troubleshooting issues, and providing technical guidance.
• Coordinate with partners and suppliers to secure and verify technical, quality, and reliability documentation and processes.

Customization Assistance

• Collaborate with Sales to identify opportunities requiring product customization and ensure proper fit.
• Communicate business and technical needs to partners and suppliers, obtaining the necessary technical and commercial information to secure customization projects.

Qualifications

• Bachelor’s degree in electrical engineering, optical engineering, or related field. Master’s degree is a plus.
• 3 to 5 years of experience in fiber optics or telecommunications industry, with a focus on product testing and technical documentation.
• Proficient in performing various types of tests related to fiber optic transceivers and video extenders.
• Strong understanding of fiber optics technology, optical communication principles, and industry standards (e.g., MSA, IEEE, ITU-T).
• Excellent technical writing skills with the ability to create clear and concise technical documentation.
• Detail-oriented, analytical mindset with problem-solving abilities.
• Familiarity with test equipment and tools used in fiber optic testing.

Compensation

Join our team at Vitex, where you’ll have the opportunity to shape the future of our fiber optic products! We offer a competitive salary, a comprehensive benefits package, and a dynamic work environment focused on innovation and growth. Salary will be commensurate with experience and qualifications. Benefits include medical and dental insurance, vacation, paid-time-off, and profit sharing.

How to Apply

For full consideration, kindly explain in your cover letter why you are well-suited for our company and this position. Please include “FAE” in the subject line and send your cover letter and resume to hr@vitextech.com.