Job Description
Job Description
Position Summary :
The Quatela Center for Plastic Surgery is seeking a Medical Receptionist to provide a welcoming experience to our patients, prospective patients and visitors. This dynamic individual will hold a key role in our fast-paced, prominent organization, while maintaining strict confidentiality. This position will also work closely with the Practice Administrator, Clinic Manager and Clinic Team for the purpose of optimizing appointment efficiencies, resolving practice issues and collecting / maintaining accurate practice data.
Qualifications :
- Associates Degree is preferred; High School Diploma is required
- Excellent phone and interpersonal skills
- Exceptional computer skills
- Proficient in Microsoft Word and Excel
- Ability to multitask
- Organized and efficient
- Able to handle a fast-paced, changing environment
Duties and Responsibilities :
Greet clients and other visitors, in person or over the phone, with a friendly and helpful demeanorResponsible for keeping the reception area and waiting room clean and organizedRegister new patients and update existing patient demographics using Nextech; ensure data entry is accurate and currentFacilitate patient flow by notifying the provider of patient’s arrival, being aware of delays and communicating with patients and clinical staffRespond to patients, prospective patients and visitor inquiries in a courteous mannerProtect patient confidentiality by safeguarding Protected Health Information (PHI)Collect payment for co-pays / insurance and money for cosmetic proceduresRun daily financial batch reportReconcile all superbills twice daily and run “No Show report” for clinical teamSchedule appointments of all types-consult, pre-operative, post-operative, minor procedures, injections and follow-up appointmentsUnderstand the acceptable templates for each provider and abide by those guidelinesConfirm client appointments for Physicians, Nurses and FellowReschedule appointments as necessary, using sound judgment when moving patient to another day in regards to timeliness of appointment and the templateUpdate schedule throughout the day as changes occur and inform clinic staff if neededEffectively communicate practice offerings when responding to patient inquiries regarding services, health care professionals and fees (via phone and in person)Ability to screen calls and direct to appropriate personnel; able to page with a clear and understandable voiceHandle special assignments and word processing as required supporting other staffParticipate in evening seminars throughout the year and other marketing activitiesWorking Schedule
Standard working hours of Monday-Friday 8 : 30am-5pmAll duties and responsibilities stated are essential job functions. Staff members may be required to perform additional job-related duties as assigned by management.
It is the policy of Vito Quatela, MD, PLLC to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
