Self Pay Collector

Vitreoretinal Consultants of NY is dedicated to providing exceptional healthcare services. Our team values collaboration, compassion, and innovation, ensuring that each member contributes to a supportive environment where personal growth and professional development are prioritized.

Summary

The Self-Pay collector will be responsible for ensuring that our patients receive statements for balances, collect past-due balances from them, and send patient accounts to Transworld (TSI- our Collection Agency.) The Self-Pay collector will also be responsible for maintaining patient confidentiality, handling personal information, (such as credit cards, household addresses, etc) and accurately inputting patient data into our billing software system.

Responsibilities

• Update the Account Listing/Workflow Database disclosing updates regarding patient accounts and the progress implemented to collect.
• Responsible for reviewing past due balances and supporting documentation regarding account delinquency.
• Resolving patient phone calls and generalized patient balance discrepancies.
• Handle a high-volume level of incoming and outgoing patient phone calls
• Review patient Explanation of Benefits (EOBs from Insurance) and explain statements to patients.
• Collect payments on past-due accounts
• Review delinquent accounts for collections, send accounts to our collection agency TSI, and communicate with TSI regarding mutual accounts in the TSI portal.
• Set up payment plans for patients in Phreesia.
• Provide Financial Hardship applications to patients who apply for said assistance. You will also be required to have a full, concise understanding of our VRC Financial Hardship policy, and you will be required to present said accounts that qualify for Hardship to our CFO monthly to determine approval or declination of Hardship.
• Other tasks as assigned by the CFO, Billing Manager and/or Billing Supervisor
• Identify patient insurance credit balances and submit refunds to Management.
• Learn TSI’s Collection system thoroughly and send patient accounts that qualify for collection after reviewing with each individual physician and upon their approval of submission.

Qualifications

• Excel experience
• Ability to accurately interpret insurance Explanation of Benefits and explain thoroughly to patients their deductible, copayment, co-insurance, etc.
• Computer, telephone, and all business equipment skills are needed.
• Good organizational skills and ability to handle multiple tasks.
• Ability to prioritize work related duties.

If you're ready to make a meaningful impact while growing your career, we invite you to apply today!