Manager, Quality Control

Overview

To plan, organize and direct the activities of the Quality Control Department and coordinate the total plant quality assurance effort so as to ensure comliance to customer, division, and plant quality standards. 

Responsibilities

• Supervises and coordinates the activities of the Sr.Quality Control Technicians and Glass Attendants; designs and performs special process experiments; conducts experimental analysis work; and evaluates and interprets collected process and quality data.These positions supervise and administers activities of the Quality Control Department in accumulating and analyzing quality data of in-process and out-going production. The incumbent directs the activities of subordinates through day to day personal contact, and receives periodic written reports and correspondence as required from each, and reviews objectives and plans as needed.

• The incumbent establishes and maintains current and long range quality objectives for the plant, designs Quality Control Systems and develops improvements for existing systems through the application of experience and acquired knowledge. In addition, the incumbent develops quality standards and technology of the Company with respect to costs, product quality, and customer service. From the results of this work and in conjunction with others at the plant, makes full economic evaluation of the quality control system developed. This position is in frequent contact with the Plant Manager, Manager Glass Products,Manager, Float Process Manager, Value Added Products Manager, and Shift Managers concerning quality procedures, product quality levels, and customer response to product quality.The incumbent complies and analyzes field complaints, inspects field installations when necessary and makes periodic visitations to customer facilities.

• The incumbent conducts in-plant testing programs and evaluates results to assist in problem-solving and product improvement in cooperation with the Production Departments. The Quality Control Department works with the Production Department to evaluate borderline quality characteristics and render assistance based upon thorough knowledge of product specifications and customer requirements

• Based upon knowledge and judgment of the circumstances and the conditions existing at the time, the incumbent has the responsibility and full decision-making power to determine whether product meets stated requirements, and to provide judgment in those areas where requirements may not exist; however, the final decision to save or throw away, to screen or not to screen, or to ship or not to ship is strictly the responsibility of the Plant Manager.

• The incumbent is responsible for the morale of all Quality Control personnel and for creating an atmosphere of confidence, mutual trust, and respect among all Works #4 employees, so that no need for a third party will exist. Reviews all disciplinary action, disqualification, absenteeism, and employee situations. Prepares performance appraisals of QC personnel and annually counsels them. Makes recommendations to the Plant Manager for promotion, demotion, transfer, or other assignments of his personnel.

Qualifications

Basic qualifications include a Bachelor's Degree plus five years industrial experience in a quality control or related functions, an aptitude in mathematics and statistics, skill in oral and written communication and the ability to effectively supervise and develop subordinates.