What are the responsibilities and job description for the Assistant Medical Director - Advanced Provider - Urgent Care - TrueCare - Oceanside position at Vituity?
Oceanside, CA – Seeking Urgent Care Assistant Medical Director – Advanced Provider
Become a Valued Member of Your Emergency Team
As an Advanced Provider, you play a critical role in our mission to improve lives in the Urgent Care department and are a valued member of the full care team. At Vituity, we know the impact you can have.
Join the Vituity Team. At Vituity, we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities.
The Opportunity
- Oversee quality and safety initiatives.
- Ensure the site exceeds national benchmarks in CMS quality measures.
- Collaborate with hospital quality personnel to ensure compliance with all relevant regulatory standards.
- Develop and implement projects to improve service excellence and patient experience.
- Compare patient feedback survey results to Vituity state / region averages and national benchmarks.
- Respond to written and verbal patient complaints in a timely manner utilizing service-recovery techniques.
- Track and trend patient complaints, including the QI / OR director as necessary in concerning cases.
- Train and mentor providers in patient experience techniques.
- Coordinate with hospital patient experience personnel.
- Coordinate efforts with key leaders in central operations.
- Enhance the clinical knowledge of site providers.
- Participate and lead multidisciplinary meetings involving nursing, providers, and ancillary services.
- Initiate process improvement and engage hospital project management resources to implement change.
- Coordinate workflows with nursing leadership, case managers, social workers, and hospital ancillary services.
- Coach underperformers and share best practices.
- Participate in the hospital-wide throughput committee.
- Create and champion clinical pathways.
- Develop relationships with appropriate inpatient resources, case managers, hospitalists, and palliative care.
- Develop relationships with appropriate outpatient resources such as skilled nursing facilities, sobering centers, urgent care centers, primary care providers, and mental health crisis centers.
- Establish and actively manage an inventory of resources available for patients to assist in transition post-ED / post-inpatient.
- Ensure best practices are utilized with regard to handoffs for all transitions.
- Encourage employee engagement in site initiatives.
- Facilitate regular communication with site providers.
- Establish and execute a detailed orientation and onboarding for new hires.
- Provide ongoing feedback to employees.
- Address performance concerns in conjunction with the Medical Director and People Operations.
- If applicable, ensure new hire Internship is running successfully.
- Create or assist in the creation of advanced provider work schedule.
- Serve as timecard administrator for advanced providers.
- Monitor site financial performance and identify and create new areas for growth and revenue.
- Develop an expertise and understanding of the yearly budget, financial performance measures, monitoring systems, and billing and reimbursement issues / systems.
- Improve patient census and billing practice statistics to optimize reimbursement for the practice.
- Maintain awareness and interactions with payers such as significant IPAs, Medical Groups, Foundations, ACOs associated with the hospital / health system.
Required Experience and Competencies
The Community
Benefits & Beyond
Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.
Salary range for this role is $65 – $78 per hour. Please speak with a recruiter for more information.
We are unified around the common purpose of transforming healthcare to improve lives. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.
Vituity appreciates differences; our dedication to diversity, equity and inclusion is at the heart of our organization. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
Applicants only. No agencies please.
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Salary : $1,500
