What are the responsibilities and job description for the Customer Service Manager - Nashville TN position at VITUS Search Group?
Vitus Search Group has partnered with a large firm in Nashville TN seeking a Customer Service Manager
We have been asked to help find a Customer Service Manager with at least 10 years of experience in the Customer Service Realm
We have recently partnered with a Construction Firm based in OCALA FL seeking to open a new site in Nashville TN
We have been asked to start with the Customer Service Manager
We will be also assisting them with a team of CSRs too
Pay for the Manager is $105K
Open to be flexible for the right person
Responsibilities
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
For far more information
Please apply now so that we can talk
Thank you very much
Salary : $105,000
