What are the responsibilities and job description for the Service Desk Specialist I - Hybrid position at VIVA IT India (Savvysoft Technologies)?
Description:
Day to day technical and application support for external clinician network and internal client employees
Customer engagement via ticketing system, inbound and outbound, and email channels
Resolve Apple iPad, iOS, and Signify application support for Clinicians.
Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal client employees
Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)
Escalate and manage tickets transferred to other departments
Keep customers/end users and ticket documentation up to date
Collaborate on ad hoc projects
Ability to work occasional overtime, weekend, and holidays
Looking for someone with:
High School Diploma or equivalent.
3 to 5 years of successful work with Service Desk or HelpDesk Support
Customer First’ Mindset and Collaborative
Experience supporting Apple iOS and iPad hardware, Window 10/11 and hardware
Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)
Proven analytical and problem-solving abilities
Experience with Help Desk ticketing systems
Strong customer service skills (Written and verbal)
Note:
Onsite 3 days per week (Tuesday, Wednesday, Thursday). This is subject to change, but it is the current standard.
